Participant

Answered

How do I unlicense an image through Adobe Stock?

Forum|Forum|7 years ago
September 19, 2018
3 replies
2905 views

When clicking for a preview I have twice accidentally clicked on the licence button and there doesn't seem to be a way to reverse this action.

This topic has been closed for replies.

Correct answer twaritar3263062

Daniel,

Since you have accidentally licensed one Adobe Stock file, I have added 1 image license to the user's account.

Please refer to the help document Stock FAQ: How to license an image with Adobe Stock? in order to license the image correctly.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

M

MaraJoyce

Participant

What do I do if I need my entire library cleared of licences. I worked for a company that had me use my own account and now are asking to get my password and email for it so they can do things with it.... I oviously am not comfortable with doing that but most of the pictures I have was for them on "their" credit card.

PLEASE AND THANK YOU!

Abambo

Community Expert

What do I do if I need my entire library cleared of licences. I worked for a company that had me use my own account and now are asking to get my password and email for it so they can do things with it.... I oviously am not comfortable with doing that but most of the pictures I have was for them on "their" credit card.

PLEASE AND THANK YOU!

By @MaraJoyce

I know, this is not fresch, but as a general rule: Never give your password away. If it's your account it's your account. They can have the assets, when they confirm that they adhere to the Adobe licensing terms. That's it.

You can't use the assets for your use anyway, when they have been used by the company.

I now locked this thread.

ABAMBO | Hard- and Software Engineer | Photographer

Kilopapa

Participant

Hi There,

This issue seems to be an ongoing issue for many years, would it not make sense to ask if you would like to confirm the licencing of the item before actually chaging it to the clients account?

I have made the same mistake twice in the last two days-so am now looking on the foum for the solution.

Items erroneously downloaded are #137740629 and #25746566

The Licence button is hidden until you click the image and by that stage you have already clicked it.

Please advise if there is a way to fix this myself.

Thanks

WendellaBee

Adobe Employee

Hello K.,

I've verified that you've licensed these assets and have granted you a replacement licenses for each of these. Thank you for the feedback. I've forwarded it to our product management team.

EBQ

twaritar3263062

Participating Frequently

Hi Daniel,

Sorry for the trouble it has caused to you.

Can you please share the file IDs which you have accidentally licensed so that we can further assist you?

Regards,

Twarita

M

MARCOMSAuthor

Participant

Hi Twarita,

Thanks for your response. The numbers are:

#109811609 and #109811609

Regards,

Daniel Carroll

Communications and Media Specialist

twaritar3263062Correct answer

Participating Frequently

Daniel,

Since you have accidentally licensed one Adobe Stock file, I have added 1 image license to the user's account.

Please refer to the help document Stock FAQ: How to license an image with Adobe Stock? in order to license the image correctly.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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