how do I unlicense something that I purchased accidentally?

[omnius42]

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

[avaw32022842]

Hi Beverly,

Can you please unlicense for FILE #: 35706438. ​

I licensed this image by mistake.

Also, I suggest that Adobe Stock Images add a second step on licensing, where the customer has to click "OK" after clicking to license an image, since sometimes I try to enlarge an image and it licenses it by mistake or I'm trying to save the image to my library as a potential image, but it gets licensed when I don't want to use it.  

Thank you so much for your help.

Best wishes,

Ava Wrightsman

[Beverley Gray]

Hi Ava

We don't have an option to unlicense an image but I've added a credit to your account.

Thanks for your feedback.

Kind regards

Bev

[avaw32022842]

Thank you, Beverley! 🙂

Best wishes,

Ava

[dvmann123]

I joined Adobe Stock to get high quality images for our community magazine, but the stock photos are not high quality.  Only 300x300 or so.  How can I download images of 1000x1000 or better.  I'm new to AS, so maybe there's a simple answer.

Don M.

[mathias_hyb]

Hi,

same issue here. I just wanted to preview the image (ID: #44671806) but both button are so close to each other and without additional confirmation this kind of mistakes can be made very quickly.

Can you please unlicense image ID mentioned above? I already delete image from my CC library account.

Thank you in advance.

With regards,

Matjaz Jordan

[Beverley Gray]

Hi Matjaz

We don't have the option to unlicense an image but I've added a credit to your account to replace the image licensed by mistake.

Kind regards

Bev

[StrongH2o]

I licensed a photo accidentally.  Can I get a credit please?

[Beverley Gray]

Hi StrongH2o

Please provide the image number.

Thanks

Bev

[StrongH2o]

#68119926

Thanks much!

[Beverley Gray]

Hi StrongH2o

I've added a credit to your account to replace the image licensed accidentally.

Kind regards

Bev

[FreakFlag]

Hello Bev,

Like so many others, I've also accidentally licensed an image that I did not want. The image ID is #21380723. Can you help me out?

[Beverley Gray]

Hi freakflag

I've added a credit to your account to replace the image licensed by mistake.

Thanks

Bev

[hansomtegner]

Hi Beverly,

By mistake I licensed this image: #4169192 rather than saving the preview. Could you please help me like you kindly helped others with this problem?

Many thanks.

Btw, I love all your products.

[Beverley Gray]

Hi hansomtegner

I've added a credit to your account to replace the image licensed by mistake.

Kind regards

Bev

[corpconverse]

Hi Bev,

It looks like I accidentally licensed two images instead of saving them as a preview, #108406975 and #88121423

If you could help me with either that would be great. Also, adding a popup box to the license button that asks if you're sure you want to license the image, or something similar, could be really helpful in preventing these mistakes.

Thanks for your assistance!

[Beverley Gray]

Hi Mike

I've added 2 credits to your account to replace the ones licensed by mistake.

Thanks

Bev

[jurijv74419568]

Hi Beverley,

I've accidentally licensed image #44691531, can you help me out?

Thanks

[Beverley Gray]

Hi Jurij

I've added a credit to your account to replace the one licensed accidentally.

Thanks

Bev

[madeleineb37822410]

Hi there, I have also just accidentally licensed an image - #105520497. Meant to hit save to preview and like so many others I hit license. Is there a way I can have this reversed? It hasn't been saved to my computer and I don't intend on using it. I love your images but definitely think it would be good to have a secondary prompt for confirming licensing of images, as it seems to be such a common error. Would appreciate any help on this mistake. Thank you.

[Beverley Gray]

Hi madeleineb37822410

There's not a way to reverse this, but I've added an image credit to your account as a gesture of goodwill.

Kind regards

Bev

[sofiam39907319]

Dear Beverley,

you are a star! thank you so much! the fantastic world of adobe is new to me!  I really appreciate your gesture of good will.

thank you

regards,

Sofia

[sarahb51502052]

Hi,

I've just done the same thing as all these other people! I have accidentally licensed image 115860620

Please can you undo this?

Thanks,

James

[Beverley Gray]

Hi James

We don't have the option to undo this but I've added a credit to your account to replace the image licensed by mistake.

Kind regards

Bev

[mrue-d6eNMn]

Hi,

Same thing here, accidentally purchased 102383870

I can not find any way to undo this, can you do it?

Thansk,

Marc

PD: Where can we ask for this feature? Its too easy to spend credits by mistake.

[WendellaBee]

Hi Marc,

Every time I see a request for this I pass it on to our product managers. I've granted you a credit for the image; you'll see the credit next time you sign into Adobe Stock.

EBQ