how do I unlicense something that I purchased accidentally?

[omnius42]

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

[SlideGenius]

Hi Marc,

I accidentally licensed a picture that I didn't want  FILE #: 71626667. I've been reading thru this thread and I was wondering if there is a change down the line to fix this issue of accidental licensing because it just seems too easy to do and to difficult to undo.

[WendellaBee]

Hi Kathie,

I've granted you a license credit for the image. You'll see the credit the next time you sign into Adobe Stock.

EBQ

[jeholden]

I accidentally licensed an image somehow while scrolling on a tablet. How do I reverse it? The incorrect image is #40349619.

Thanks

[Beverley Gray]

Hi jeholden

We're not able to reverse this but I've added a license credit to your account to replace the image licensed by mistake.

Kind regards

Bev

[erwinh83041875]

Hi Beverley,

I've run into this myself. I licensed the following 5 files in error. Can you please assist? Thanks.

45945160

84479010

112356643

105915979

97246773

[Beverley Gray]

Hi Erwin

It doesn't appear that image 97246773 has been licensed to your account but I have added credits for the others.

Kind regards

Bev

[adecot62226987]

Hi Beverley,

I've accidentally licensed four photos in error while what I meant to do was to download the preview. Could you help me out? Here is the image number:

#71719318

#39877570

#87118673

#46451123

[adecot62226987]

Hi Beverley,

I just contacted the customer service and got this issue resolved. Thank you for your attention.

May I offer a suggestion?

I think Adobe should change the icon colors for "licensing" and "download preview" to differentiate them. It is so easy to accidentally license a photo when all I want to do is to download a preview. Couple times, I didn't even know that I licensed a photos until I see the photo credit dropped. I really like Adobe stock and especially the preview function, but got so scared of using it lately because I afraid that I would make the same mistake again, and wont have any credit left when I actually needs to license a photo. Because of this, I was actually thinking of switching to other stock photo libraries. Really hope this can improve!

Thank you,

Ali

[Beverley Gray]

Hi Ali

Thank you for your feedback.  We'll pass it along to the product team.

Kind regards

Bev

[aliciap21029760]

Hello, I also accidentally purchased an image while scrolling through page options.  Could you please advise me on how to undo this? It is image 125197234 by redfox331.  Thank you.

[aliciap21029760]

I have a touch screen and was trying to scroll through the page...

[Beverley Gray]

Hi Alicia

I've replied to your private message.

Thanks

Bev

[SagDag]

Hi,

I seem to have added a couple of items that I did not intent on licensing could you assist me in returning. Thanks in advance for your assistance.

Sharron

Vector doodle icons 3d printing FILE #: 112663245

iPhone word cloud FILE #: 86840544

[Beverley Gray]

Hi Sharron

There isn't an option to return an image once it's been licensed.  As a gesture of goodwill I've added 2 credits to your account so you can select other images.

Kind regards

Bev

[SagDag]

Thank you.

On Wed, Nov 16, 2016, 3:19 AM Beverley Gray <forums_noreply@adobe.com>

[kellywirht]

Hi Bev!

I just accidentally licensed an image as well - 99797343

Would you be able to help?

Thank you!
-Kelly

[Beverley Gray]

Hi Kelly

I've added a credit to your account.

Kind regards

Bev

[carminiae59836335]

Hi, I messaged you earlier but went out of this forum, because I don't know how else to contact you on here. Anyhow I made at least 2 mistaken purchases when I wanted something very similar. I deleted one thinking it will give back a license but it did not. How do I do this?

[WendellaBee]

Hi Carminia,

Please provide the asset number for the images you mistakenly licensed.

EBQ

[carminiae59836335]

Thank you.

Here they are:

#123947984

#126723894

<https://stock.adobe.com/stock-photo/young-blond-businesswoman-and-her-husband-with-child-in-backgrou/126723894>

If possible, can I also unlicense something that I downloaded when I first

started experimenting, which I am never going to use?

#58828910 and <https://stock.adobe.com/stock-photo/super-logo/58828910>

#58704596

<https://stock.adobe.com/stock-photo/superhero-mom-concept/58704596>

Please advise. Thank you so much.

On Thu, Nov 17, 2016 at 2:52 PM, EvilBugQueen1 <forums_noreply@adobe.com>

[carminiae59836335]

Thank you. Sent thru email.

[WendellaBee]

Hi Carminia,

There isn't an ability to unlicense and image. We can only grant credits as a goodwill gesture. I've done this and you'll see the credits the next time you log into Adobe Stock.

EBQ

[jnotovitz]

Hello,

I've been working on a web site for a client, and although we used dozens of images, there were 8 images they didn't like - and we are not using. I would be grateful if you could credit these, and I will delete the ones I downloaded immediately.

Thank you so much.

[Beverley Gray]

Hi jnotovitz

Unfortunately it's not possible to return images that weren't used.  As a gesture of goodwill I have added some credits to your account.

Thanks

Bev

[jnotovitz]

Thank you Bev, it won't happen again.

J.

<personal information removed by moderator>