how do I unlicense something that I purchased accidentally?

[omnius42]

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

[Kanikas]

Hi Sixten,

I've added an image credit to your account so that you can license a different image instead.

Hope this helps.

[green forest farms]

Can you assist me as well please?  I think I responded to an old reply a minute ago. 

[michelles90747389]

Hi Bev,

We accidentally licensed image #97001196. Will you issue an image credit to our account? Because we were trying to download a preview, instead of purchase the image. Thank you.

Warm regards,

Dawn

[Kanikas]

Hi Michelles90747389,

I see you have an Adobe account under the same Adobe ID as with forums. As you mentioned, you have licensed an image by mistake, I've added an image credit to your account so that you can license a different image instead.

Hope that helps.

Feel free to update the thread for any other query.

Regards

Kanika

[christyg2788]

Hi there Bev,

Unfortunately I am in the same boat as everyone else.

I accidentally purchased a license for 104427678 and it was $499!! Definitely not something my company is going to be pleased with. If there is any way you could assist me in getting my money back I would greatly appreciate it.

If it needs to be discussed further you can reach me at (edited by mod)

Thank you,

Christina

[Kanikas]

Hi Christina,

I understand that you licensed an image for $449 and you are looking for a refund. I would request you to kindly get in touch with support for help: support

Hope that helps.

Regards

Kanika

[rachels96576951]

Hi Bev

I have done the same, and I can't seem to be able to get to the chat option to talk to anyone at Adobe about this. I was clicking on the image to enlarge it on the preview page, but somehow managed to license it.

Its file #64624304

candle and gemstones - image | Adobe Stock

Can you please correct this for me, and add a credit to my account?

Thanks

Rachel

[Beverley Gray]

Hi Rachel

I've added a credit to your account to replace the image licensed by mistake.

Kind regards

Bev

[bryanberg1278]

Also accidental purchase. Is this really the only way to have removed? I am a subscriber, did not download.

#144146205

144146205

[bryanberg1278]

Charge going through - help - is there any way to contact this Adobe Stock service?

[bryanberg1278]

Okay ... this is ridiculous and should not be THIS difficult to contact somebody, and this TEN PAGE thread of people with similar problems seems to be the ONLY way.

Challenging this with my card, and of course I am DONE WITH ADOBE STOCK.

[Beverley Gray]

Hi bryanberg1278

Our support team are available to assist with purchase issues - Adobe Customer Support

I received your private message and have responded to that with additional information.

Kind regards

Bev

[irenym48591749]

Hi guys, I've just done the same thing on my account! I didn't mean to download the image, I just wanted to have a look at the options! Can someone please help? I cannot find where I can contact someone. Thanks.

[Kanikas]

Hi Irenym48591749,

As you mentioned that you accidentally licensed an image, kindly use this link to contact support: support.

Feel free to update the thread for any other issue.

Regards

Kanika

[johannaw46247761]

i accidentally licensed a couple of images

#78688675

#36192836

thank you!!

[Dawnsy84]

Hi,

I have accidentally licenced an image whilst browsing on my phone. This is so easy to do, there should be a confirmation question or something. I literally touched the screen to scroll and it added the licensed tick.

If it can be cancelled the image number was 85510035 Ribbon Animals Logo abstract design vector template...Fox, Cat, - image | Adobe Stock 

If not please take on board that there is an issue here with how easy an accidental purchase is evident from the number of comments here, (probably more a problem on mobile devices).

Kind regards,

Dawn

[twaritar3263062]

Hi Dawn,

I have added an image credit to your account so that you can license a different image instead.

Hope this helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

[Dawnsy84]

Thank-you Twarita. Please also suggest to the development team that a check should be added to confirm license.

Kind regards,

Dawn

[twaritar3263062]

You are welcome Dawn and I will pass the feedback to the concerned team.

Regards,

Twarita

[mattdoherty91]

Hi Beverley,

Alas, the same thing has happened to me - I wanted to enlarge a photo for a preview and instead clicked on 'license' accidentally. The photo in question is #123195224 - if this credit could be returned, I would be very grateful.

Yours,

Matt.

[Beverley Gray]

Hi Matt

I've added a credit to your account.

Kind regards

Bev

[jennifera10828618]

Beverly -

I've also made an error licensing things by accident.  The images I'd like to "return" are:

166797023

166797038

Please return the two credits.  Thank you - Jen McCarron

[Sheena Kaul]

Hi Jennifer,

I apologize for the troubles you faced.

I have added the 2 credits into your account for image number as mentioned by you.

Let me know if you face any additional issues.

Regards,

Sheena

[jennifera10828618]

Beverly -

I've also made an error licensing things by accident.  The images I'd like to "return" are:

166797023

166797038

Please return the two credits.  Thank you - Jen McCarron

[Sheena Kaul]

Hi Jen,

The credits have already been added.

Please check.

Regards,

Sheena