how do I unlicense something that I purchased accidentally?

[omnius42]

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

[trevor.capozza]

Hi Sheena,

I have accidentally purchased a set of icons while trying to view the licensing options.

Can you credit me back on this one please?

This is in reference to #122478840

Thanks!

[Sheena Kaul]

Hi Trevor,

I apologize for the trouble.

I have credited 1 image license in your account.

Let me know if that helps!

Regards,

Sheena

[Tiger Lily123]

Hi,

I accidentally clicked "license" while scrolling through a search page.  Any way I can get a credit and delete this one image from my account?

Image: #56509743

Thanks for your help!

[twaritar3263062]

Hi Jessica,

I have added an image credit to your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[Tiger Lily123]

Thanks so much!

[Ndevu]

hi Bev

Just started using adobe stock and also made a mistake by downloading 95457282.

please help

regards Dale

[twaritar3263062]

Hi Dale,

As you have accidentally licensed an Adobe Stock image, I have added an image credit to your account so that you can license a different image instead.

Kindly go through the help document as well: Stock FAQ: How to license an image with Adobe Stock?

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[Ndevu]

hi Twarita

I really appreciate the Help

On Mon, Nov 6, 2017 at 12:17 PM, twaritar3263062 <forums_noreply@adobe.com>

[IlariaPapini]

Hello everyone,

I'm having a similar issue.

I licensed image N. FILE: 81768025 but, once downloaded, the file results way darker than the picture in the preview.

To resolve the issue on my own, I licensed and downloaded file n°81768033 (which is the same image but darker) thinking that maybe the two files have been swapped somehow, but found out that neither is the correct match to the preview picture for file n°81768025.

I’d really appreciate if you could help me get the correct image and refund me of one lost license, if at all possible.

Thank you in advance.

[twaritar3263062]

Hi Illaria,

I apologize for the trouble. I licensed and Downloaded the file ID (81768025) and agree with you that the file appears darker than the image in the preview.

I have added an image credit to your account so that you can license a different image instead. I will be reporting the same image to the concerned team so that they can get it fixed.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[IlariaPapini]

Thank you so much Twarita!

I actually needed that particular image for a specific project, so can I ask you usually how long does it take for an image to get fixed?

Sorry for bothering you once more, but I'm really grateful for your intervention.

Have an awesome day

Ilaria

[twaritar3263062]

I am getting this checked for you with the Stock team. Will appreciate your patience.

Regards

Twarita

[Jonny Propaganda]

I seem to have accidentally purchased/licensed 2 videos while trying to add them to my lightbox.

ADB016449101

$213.49

and

ADB016449239
$85.39

Haven't downloaded either of them. May want them later but do not yet have approval. Any way I can void these purchases/licenses?

Thank you for your help

[twaritar3263062]

Hi Jonathan,

Videos are purchased on-demand and are not refundable.

For more information, you may also refer to Legal subscription terms | Adobe

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[Jonny Propaganda]

Wow. Well.

Allow me to adamantly suggest/request a 'purchase confirmation' dialogue. It's pretty ridiculous that the 'add to library' looks exactly the same in both the purchase license and the add to lightbox drop-downs—which are a few pixels away from one another.

More importantly to my own situation. If I'm stuck with this accidentally purchased stock, there is no way I need the $200 4K video, which again, I have not downloaded. Can I at very least change that to the regular HD?

Lastly, there's nothing about this situation in the licensing link you sent posted.

Very dissatisfied.

[Sheena Kaul]

Hi Jonathan,

I understand your concern.

I would suggest you Contact Customer Care for the refund requests.

Regards,

Sheena

[IlariaPapini]

Hello Twarita,

I once again tried to download file n° 81768025 and the image still does not result fixed.

Can I kindly ask you for updates on this matter? As I told you, I really need that specific image.

Thank you again for your help.

Have a nice day

[Sheena Kaul]

Hi Ilaria,

We have already reported this image to the Stock team and they are working on it.

Appreciate your patience.

Regards,

Sheena

[IlariaPapini]

Thank you Sheena, I'll wait some more for it to be fixed then.

[reneesos]

Hello,

I accidentally licensed an image less than 5 minutes ago clicking through the site, logged into a private client's account.

I'd like to return the image or unlicense the image. The number of the image is #130972203

Thanks!

[Sheena Kaul]

Hi Renee,

I checked your account and see that you had accidentally licensed the image# as mentioned by you in the post above.

I apologize for the troubles that you've faced and have added a credit to your account against that image as it cannot be returned.

You can use it for a different image.

Let me know if that helps!

Regards,

Sheena

[chrism79633076]

Hi, like many other people I accidentally clicked on the licence button instead of the preview button. Image in question was #: 76966347.

I can't believe that this is still a one-click process considering the amount of replies to this, and other, threads.

Could I please get a credit for the mistaken image and I'll try and be more careful with my clicks in future!

Thanks

[twaritar3263062]

Hi Chris,

I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[annies99981796]

I've accidentally licensed image #128040803.

Can you please remove this from my account?

Thank you.

[twaritar3263062]

Hi Annie,

I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita