how do I unlicense something that I purchased accidentally?

[omnius42]

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

[shottesbrooke]

Hi there, I have also had this problem a couple of times - the buttons to license are so close and similar to the save preview button!

I have accidentally licensed Asset #27855836 to my account this morning whilst trying to save only previews. Can I please arrange an unlicense / credit?

Many thanks in advance,

Kylie

[twaritar3263062]

Hi Kylie,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[allieb2424]

I accidentally licensed #100324173 ​
I don't intend to use this image. Can someone help?

[twaritar3263062]

Hi Allie,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[frans13051915]

Hi,

I've accidentally licensed image #194067101 could you please recreddit my account so i can download the one i originally intended to license please

Regards,

Fran

[twaritar3263062]

Hi Fran,

Sorry for the trouble it has caused you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[olivierf24825982]

Hi Adobe staff,

I also have accidentally licensed a photo (124595815)

It would be grateful, if this license could be deleted and a credit back to my account.

Thank you.

[twaritar3263062]

Hi Moon,

Sorry to hear that.

Since you have accidentally licensed 1 Stock file, I have added one image license to the user's account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[xspencerjacobsx]

Wouldn't it be so much easier to add an "UNlicense" button?

I had to just download and license 3 different images so that I could open them up to see the details (type) in the photos to see whether or not they would work. One will work, the other two will not work. I really wish I could just view my license history, and uncheck/return the two that I will not be using.

[twaritar3263062]

Hi Spencer,

We apologize for the inconvenience caused to you.

Our Adobe Stock team is already working on this request ("UNlicense" button) to reduce the incidents of accidental licensing.

Meanwhile, could you please share the file IDs which you have accidentally licensed so that we can further assist you?

Regards,

Twarita

[xspencerjacobsx]

Thanks. It would also be great to be able to really zoom in on a preview image (or download a high res comp/sample) before licensing an image.

These are the two we won’t be using:

#88806169 <https://stock.adobe.com/images/modern-technologies-in-business/88806169>

#88806169 <https://stock.adobe.com/images/modern-technologies-in-business/88806169>

SPENCER

JACOBS

Creative Director

<removed by the moderator>

[twaritar3263062]

Spencer,

Thanks for sharing the file IDs, I noticed that both the IDs are similar and hence I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[xspencerjacobsx]

there were actually three.

the first two i couldn’t use because the type in the images conflicted with the direction of what we’d be using it for.

the third one is the one we’re actually keeping:

#116440888 <https://stock.adobe.com/images/innovative-technologies-for-business-mixed-media/116440888>

SPENCER

JACOBS

Creative Director

<removed by the moderator>

[karenh1234]

Hi,

I have accidentally licence a photo (FILE #: 177726329), please help to delete this licence.

And it will be great if Stock will prompt a message and ask user to confirm purchasing the photo.

Thanks,

[twaritar3263062]

Hi Karen,

Sorry to hear that.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to the user's account.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[mkallen1]

Hi,

I accidentally licensed photo #49733646 and need to unlicense it.

Thank you!

[twaritar3263062]

Mark,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[Sam_Fernandes]

Hello Beverley, how are you?

I was wondering how does it works if we got the wrong image? I supposed to get the 4007562 but I've got the 4007572. Could you help me with that?

Thanks!

[Sheena Kaul]

Hi Renata,

I'm sorry to hear that. I checked your Stock download history and it seems that you'd downloaded the file ID 4007572

Did you license it accidentally?

Regards,

Sheena

[brihold]

I accidentally licensed this photo: Sexy girls in lingerie on a dark background - Buy this stock photo and explore similar images at Ado...

Is there any way I can unlicense this and receive a credit back?

[Sheena Kaul]

Hi Brielle,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

[lissykerr]

Hi,

I unknowingly used up all my licenses for my plan. What I though was 'saving preview to my library' was actually buying. The user experience is not user friendly at all. When I finally found the actual stock image I wanted I realized I had used all mine up and can't get that actual license. Is there any way to return those licenses?

Thanks!

[Sheena Kaul]

Hi Elisabeth,

There is no way to unlicense those images but I'd suggest you to Contact Customer Care so that the support can check if there are any exceptions that can be made.

Regards,

Sheena

[johnl13739145]

Hello - Unfortunately, I seem to have the same problem as others who've posted in this thread. I have a 10-image-per-month Adobe Stock account, but it applies only to standard images. I just accidentally downloaded an image that I wanted as a "standard" image, but inadvertently download it as a "premium" image, so I was charged $264.99 additional for it. It is order ADB044649162 and was processed today 11/2/2018.

Can you credit my account for that purchase and rescind my access to the premium image?
Thanks much!
John Leh

[LexBjorn]

Hello,

I'm afraid I made the same mistake as the others here. Thought I saved for preview but a picture was accidentally licensed.

The picture in question has file number 116762636

Thank you.

PS. I suggest you implement a confirmation button for this because it seems to happen to a lot of people. It would save you a lot of grief.