how do I unlicense something that I purchased accidentally?

[omnius42]

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

[imagine_it_web__89429542]

I've accidently licensed these thinking I was saving them to my library 😞

#141422204

#118193673
#205879363

Jared

[twaritar3263062]

Hi there,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 3 Stock files, I have added 3 image licenses to your account so that you can use them against different images.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[imagine_it_web__89429542]

Thank you!!!

Jared

On Fri, Mar 1, 2019 at 6:17 AM twaritar3263062 <forums_noreply@adobe.com>

[brookeh54985325]

This happened to me as well. It's too easy to license something. Shouldn't there be an extra step to make sure someone wants to license? I would like a credit for #206752413. I was just trying to enlarge the image.

[twaritar3263062]

Hi Brooke,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[sharps100]

Hi,

​I'm hoping you might be able to help me too. I've noticed that I have accidently licensed two images. I thought I was saving these images to my library. These have not been downloaded. I'm on the month trial, is there anyway these two images can be moved into the library so i don't lose out on my 10 images allowance.

​Thank you for your time

​Shahpour

[sharps100]

just licensed a whole bunch of images but wanted them to go into my library to select later. i should have no licenses/bought images yet.

hope you can help

Shapour

[twaritar3263062]

Hi there,

Sorry for the trouble it has caused to you.

Please share the file IDs which you have accidentally licensed so that we can further assist you.

Regards,

Twarita

[sharps100]

None of these have been downloaded.

#107931628

#246129946

#216819417

#200559962

#216813234

#216813136

#243861984

Thank you

[twaritar3263062]

Hi there,

Since you have accidentally licensed 7 Adobe Stock licenses, I have added 7 image licenses to your account so that you can use them against different images.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[lg21443656]

I accidentally licensed image #102313501. Mouse button clicked at the wrong time moving from one image to the next. Please credit me for this image. Thanks.

[Sheena Kaul]

Hi Liana,

Since you have accidentally licensed 1 Adobe Stock image, I have added 1 free license to your account so that you can use that against this purchase.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

[sanm73933699]

Hello, please help. I licensed File #: 155421794 by accident. The image is offered in both JPEG and PSD mockup and I downloaded the wrong file by accident. Would you please undo this download? I will delete this JPEG. Thank you so much!

[Sheena Kaul]

Hi San,

Since you have accidentally licensed 1 Adobe Stock image, I have added 1 free license to your account so that you can use that against this purchase.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

[kgtaylor]

Hi - I was trying to save a preview of an image and accidentally purchased/licensed it. AdobeStock_205195098
Then I realized it's only a photo of a book, not a mockup, which is what I was looking for. I would like to return it, please.

Thanks!

[Sheena Kaul]

Hi Kristen,

Since you have accidentally licensed 1 Adobe Stock image, I have added 1 free license to your account so that you can use that against this purchase.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

[kgtaylor]

Thank you SO MUCH!!

[Layout Y]

Years come and years go... and it's still too easy to licence an image by mistake.

I just did it, but I'll try make it work for the final piece... if it doesn't work I'll be comming back to ask for a license refund.

[héctorl19140196]

Hi, i'm in the same situation as other people of the forum i could read, with a photo it's not the one i wanted to get. I licensed file number #144319316​,

Hopefully can i return it or something?

Thanks.

Héctor

[Sheena Kaul]

Hi Hector,

Since you have accidentally licensed 1 Adobe Stock image, I have added 1 free license to your account so that you can use that against this purchase.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

[christinamontes1109]

Hi there!

I licensed the wrong the stock image "AdobeStock_152286987.jpeg"

Can you assist me with this? I don't need it!

Thanks!

Christina

[Sheena Kaul]

Hi Christina,

Since you have accidentally licensed 1 Adobe Stock image, I have added 1 free license to your account so that you can use that against this purchase.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

[doublez22095888]

Hi There,

I accidentally licensed image #124595815

Can I please get the credit returned?

Thank you.

[Sheena Kaul]

Hi there,

Since you have accidentally licensed 1 Adobe Stock image, I have added 1 free license to your account so that you can use that against this purchase.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

[Silver_Kitsune]

I, too, have managed to find out just how easy it is to accidentally license images. Mine came while clicking back onto the browser page from another application and hitting that new "license" button in the bottom-right corner of the image in the process. It is image #52773734.  Can you remove this from my account and return the credit, please? Thanks! -- Susan