how do I unlicense something that I purchased accidentally?

[omnius42]

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

[Sheena Kaul]

Hi Susan,

Since you have accidentally licensed 1 Adobe Stock image, I have added 1 free license to your account so that you can use that against this purchase.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

[joshs13948026]

Hi,

I accidentally licensed image #94082701. Could I get the credit returned if possible?

Thanks

[Sheena Kaul]

Hi Josh,

Since you have accidentally licensed 1 Adobe Stock image, I have added 1 free license to your account so that you can use that against this purchase.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

[sherR]

Hi I just now mistakenly license image 31184794​.  Seems the button is in the wrong location.  Thanks

[Sheena Kaul]

Hi Sherry,

Since you have accidentally licensed 1 Adobe Stock image, I have added 1 free license to your account so that you can use that against this purchase.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

[christopht63414241]

I accidentally licensed image  #242170913. Can this be reversed. Thanks

[Sheena Kaul]

Hi Christoph,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

[genea23730578]

Hi Sheena,

You sent this communication to me in error. I am not Christoph.

[annabellec42494922]

Hi!

Unfortunately I too have run into the same problem as many people here. Not knowing what I was doing, I accidentally downloaded  this license #259018990 - and do not need it. Would it be possible for this to be reversed? Thanks in advance!

[Sheena Kaul]

Hi Annabelle,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

[had00ken]

Hi Sheena, could you also revoke licence on my accidentally purchased #30235413 too please. Thank you

[joleenp83485384]

Hi,

I was browsing through images and accidentally licensed File#195697328.  Is it possible to unlicense this and get my credit back?

Thank you!

Joleen

[Sheena Kaul]

Hi Joleen,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

[hayleyb7568251]

I have accidentally licensed a photo to my account, the license button is so easy to accidentally hit. How can I remove this photo from my purchased images?

#203669981

Thanks

[Sheena Kaul]

Hi Hayley,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

[Payton Ware]

Hey Sheena,

I was wondering if might ask for your assistance. I started my first month of Adobe stock today and the first item I licensed turned out to be a mistake. It was for file #216549725. Hoping I could replace this image for something else in the library.

Thanks,

Payton

[Sheena Kaul]

Hi Payton,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

[kingas76415808]

Hi Sheena,

I have accidentally licensed a font...I was simply trying to enlarge the thumbnail to get a better look at the font and ended up licensing it. Can this be helped? The font is: 

#265941043

Thanks in advance,

Kinga

[WendellaBee]

Hi K. S.,

Apologies for the delayed response. I've confirmed you've licensed this asset and have granted you a replacement license.

EBQ

[mannyromano]

Hi Beverly,

New to creative cloud and instead of previewing an asset I licensed it. Would I be able to receive credit back for this?

#244906027

[WendellaBee]

Hi M. R.,

I've confirmed that you licensed the asset and granted you a replacement license.

EBQ

[nicholase82853173]

Hi,

I accidentally licensed 144216734 didn't realize I was logged in with my work account, and not my personal account (the profiles dropdown). Thanks!

[KanikaS]

HI,

I have added a replacement license to your account.

Thanks

Kanika

[ktolbert]

This has happened to me twice this week. Adobe took care of it over the phone, but the 2nd credit required "upper management to authorize the credit" before it could be issued. 

My suggested fix: Add the OPTION to TURN-OFF the Instant-License option when I am browsing/searching images (Big Blue Button that shows up on hover). When I am choosing photos for comps, I will quickly click on the potential images. That button shows up on hover and I can click before I even see it. Plus, when using a touch screen or trackpad, it is much easier to accidentally tap on that License button.

[marcinz65585830]

Hi, I made same mistake,

Bought image #286304214, because I wanted to zoom in photo, not to buy it...