how do I unlicense something that I purchased accidentally?

[omnius42]

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

[conditionsforchange]

Hello, I licensed two photos by mistake. AND I just deleted them from my library (didn't download them -- downloaded a few other unlicensed photos because I didn't understand how this all works... now I get it...), so I can't even tell you which they were. BUT I can go search again and find them -- one will be easy to find again, the other notsomuch. Like others here, I found it easy to make the mistake of choosing to license rather than just adding to library as I had intended... Thanks very much for guidance.

[Beverley Gray]

Hi conditionsforchange

I have added 2 credits to your account to replace the ones licensed by mistake.

Kind regards

Bev

[xmgincca]

Hello, I too have accidentally licensed an image (100721582) where I meant to download just the watermarked sample. If you can please help would be much appreciated, thank you.

[Beverley Gray]

Hi kdsi

I've added a credit to your account to replace the one licensed in error.

Kind regards

Bev

[aimeeh66218344]

Hi,

I've done exactly the same thing, twice! It is WAY too easy to licence. Can I be credited for

#72250690

and

#88794579

purchased in error?

Thanks

Aimee

[fred-ostara]

Hi Beverley,

I've accidentally licensed this illustration : 73652951

Can you please re-credit it?

Thank you

Fred

[Beverley Gray]

Hi Fred

I've added a credit to your account to replace the one licensed accidentally.

Kind regards

Bev

[fred-ostara]

Thank you Beverley

Have a nice day.

Best regards

Fred

[Kit Sweeney]

Hi Bev,

Like most of the people in this thread, I've accidentally licensed an image -- #95737397 -- could I please get that credit back?https://stock.adobe.com/stock-photo/christmas-decoration-with-fir-branches/95737397

[Beverley Gray]

Hi Kit

I've added a credit to your account.

Thanks

Bev

[SilkenRaven]

I accidentally licensed this image File #: 101493957 while compiling possible images for a project I am working on. Can you please un-license it? It's not an image I intend to use.

Thanks,

Carol

[Beverley Gray]

Hi Carol

We don't have the option to un-license images, but have added a credit to your account.

Thanks

Bev

[laura-elizabeth]

Hi,

I accidentally licensed this image: 90381507

I just went to click on it to get a bigger view but buttons appeared when I hovered so it just licensed the image without me having really seen it.

This is really bad UX and I hope you change it soon, for your own sake because I can see a lot of people are having a similar issue!

Laura

[Beverley Gray]

Hi Laura

I've added a credit to your account to replace the one licensed by mistake.

Thanks

Bev

[vlade32584266]

I also accidentally licensed the photo #33674654. How do I unlicense it? Thank you.

[Beverley Gray]

Hi vlade32584266

There isn't an option to unlicense an image.  I've added a credit to your account as a gesture of goodwill.

Thanks

Bev

[V111]

Can we just get a fix on this issue instead of constantly crediting people please? Just a simple confirmation pop up would be incredibly helpful.

[manuelv43619597]

Accidently Licensed a Photo

Quiero anular y que no se cobre o quede acumulado el Número de pedido: ADD000003880ES

Se compro dos veces la misma imagen (63520367 ) por error, no entendí el idioma.

Ruego anular una de estas dos compras, gracias

ADD000003879ES

ADD000003880ES

I want to cancel and not charged or becomes cumulative Order number: ADD000003880ES Bought twice the same image (63520367) by mistake , I did not understand the language. I pray cancel one of these two purchases , thanks ADD000003879ES

ADD000003880ES

[Beverley Gray]

Hi manuelv43619597

We don't have the option to cancel the order but I've added a credit to your account that you can use for your next image purchase.

Kind regards

Bev

[goldenredclay]

I just had this same issue. I went to click on something and BAM accidentally licensed it. Can you help me resolve this? Agree it is WAY too easy to accidentally purchase an image. Should be a window asking to be sure. The image I did not mean to purchase is #72774794.

[Beverley Gray]

Hi goldenredclay

I've added a credit to your account to replace the image licensed by mistake.

Thanks

Bev

[goldenredclay]

I don't see the credit - it says I have 7 images to purchase when I should have 8 with the credit. Also - how do I stop the emails coming in from people posting the same thing? I keep getting emails notifying me of other people with this problem on this thread and I would like that to stop.

[Beverley Gray]

Hi goldenredclay

Sorry about that - you should now be able to see the credit.

How to turn off email notifications - https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_turn_off_email_notifications

Thanks

Bev

[jamstani]

hi

ive also managed to accidentally licence two images - not sure how to unlicence them: 

#66781132

#48613018

thanks

-abb

[Beverley Gray]

Hi Abb

There isn't an option to unlicense an image.  I've added 2 credits to your account to replace the ones licensed in error.

Adobe Stock Help | Adobe Stock Learn & Support

Thanks

Bev