how do I unlicense something that I purchased accidentally?

[omnius42]

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

[katef15154426]

Hi Beverly!

I accidentally licensed image 104953538. Can you please help?

[Beverley Gray]

Hi katef15154426

I've added a credit to your account to replace the one licensed in error.

Kind regards

Bev

[Iz_Web1]

Wow, just noticed a bunch of images got accidentally licensed, when I was simply trying to save them to a library. Can you advise on how to unlicense, OR remove it for me for every image accidentally licensed on 2/22/17? (I have not intentionally licensed any image today)

[Iz_Web1]

If it helps, I'm including the images I accidentally licensed below:

#125591609

#114255766

#64051892

#96612826

#13113748

#113724126

#14492043

Seems like its WAY TOO EASY to do this and there should at the very least be an UNDO function!

Thanks!

~Iz

[Beverley Gray]

Hi Iz

Once an image has been licensed it's not possible to undo this I'm afraid.  I've added some credits to your account as a gesture of goodwill.

Kind regards

Bev

[angelah99282160]

This morning I thought I was adding potential images to an idea file in my library, however, I inadvertently licensed the following images.  Is there a way to undo the transactions?

Thank you in advance for your assistance!

127239179

128517128

130430184

127334870

126311834

127238337

127238942

130760937

130760964

[spsb84]

Hi angelah,

We cannot undo image licenses accidentally licensed.

As an exception/goodwill gesture, we have added credits to your Adobe Stock account.

Request you to sign in to Stock.adobe.com and verify.

Thanks

Simar

[letitiam37674727]

Hi,

I just accidentally licensed the same photo ( #137556521) twice. Is there a way to undo this?

Thanks for your help!

[spsb84]

Hi letitiam,

We have added a credit to your Adobe Stock account.

Request you to sign in to Stock.adobe.com and verify.

Thanks

Simar

[tsvetelinan36957989]

Hi,

I have just licensed an image  #136906511 by mistake. Is it possible to unlicense it?

Thank you in advance.

Regards,

Tsvetelina

[spsb84]

Hi tsvetelinan,

We have added a credit to your Adobe Stock account.

Request you to sign in to Stock.adobe.com and verify.

Thanks

Simar

[tsvetelinan36957989]

Hi Simar,

I confirm that I received the credit, thank you very much for the support.

Regards,

Tsvetelina

[suzanner1506131]

Hello Adobe,

I accidentally hit the license button and purchased the license for the following photo:

#117141044

Can I please receive a credit back for this?

Thank you!

[Beverley Gray]

Hi SR

I've added a credit to your team entitlement to replace the image licensed by mistake.

Kind regards

Bev

[m_jl62471426]

Bev:

I was just looking at the St. Patrick's Day images, clicked on a few to enlarge them, and found that I had accidentally licensed two images that I did not want. Are you able to reverse this for me?

M J Lucherini

[Beverley Gray]

Hi M J Lucherini

It's not possible to reverse this, but I've added 2 credits to your account as a gesture of goodwill.

Happy St. Patrick's Day!

Regards

Bev

[karendw33]

Hi,

I licensed a photo by accident  - I thought I was just saving it to preview but must have hit the wrong button! I'm still learning how to use the site.  It is File no. 81078322.  Is there any way this can be reversed and the photo credited back to my account?

Many thanks

Karen

[KanikaS]

Hi Karen,

I've added an image credit to your account so that you can license a different image instead.

Hope that helps.

Regards

kanika

[CrisRod63]

I just accidentally licensed a $500+ image. I assure you, this was not my intention. I need that linseed removed before I get charged. I think someone at Adobe needs to rethink this whole interface. At the every least change the color of the button you license the expensive images with.

The file in question is.

FILE #: 112256482

[veg.corey]

Hi there,

I accidentally downloaded these images, I thought they were already downloaded as I'm saving for archives. Please remove these:

#24864884

#19478929

#9989218

#9821873

#5396553

#418814

#66582720

#66164718

#66163678

#65252356

#52524410

#47489440

#47409672

#46891300

#39610868

#25469351

Thank you!

[KanikaS]

Hi Veg.corey,

Since it's not possible to un-license the images, I've added 16 image credits to your account so that you license different images instead.

Hope this helps.

[veg.corey]

Thank you!

[jhfergus]

Hello, I have repeated the above mentioned - I accidentally hit the license button. Image: 67497162.

Jonathan Ferguson

[KanikaS]

Hi Jhfergus,

I've added an image credit to your account so that you can license a different image instead.

Hope this helps.

[Silverblue AB]

Hi,

I am guilty as charged to the same crime as everyone else above, just that I have no idea what the image number was or where it dissappeared.

Thanks.