How do you actually 'claim' the free 10 images that they advertise?

[november2000]

Recently received a free 10 stock images for your creative cloud team. GREAT! I say. No purchase required they say. GREAT! I try and go buy an image, and it costs $9.99. How do you actually redeemed the "Get 10 free Adobe Stock images for your team" offer?

[karlag72229381]

[karlag72229381]

I click the blue button and nothing - how do I download them?

[karlag72229381]

Could you please let me know why the 10 free images are not on my company account - as soon as possible please - I am in the middle of a job.

[Beverley Gray]

Hi Karla

As you've signed up for an individual Stock subscription the credits are under your Personal account, so please select that option.

When you find an image that you wish to license, this will deduct a credit from your allocation.

More details here: Learn how to use the Adobe Stock website to explore and license stock assets...

Thanks

Bev

[karlag72229381]

Hi Bev,

Thanks for that, but when I try to license the images I have collect in my library prior to choosing it asks for payment.

K

[Beverley Gray]

Hi Karla

Looks like you've licensed 3 images - is everything OK now?

Payment will be required if you are trying to license a Premium image.

Let us know if you still have issues.

Kind regards

Bev

[karlag72229381]

Ok thanks got it - they are all premium in my library.

[WendellaBee]

Hi Karla,

Premium are not covered by the free images. Free images are only for standard licensing.

EBQ

[WendellaBee]

Actually Karla, there was a mix up and typically the free team images are supposed to expire after a month, yours will not.

EBQ

[WendellaBee]

Hi Karla,

I looked at your team account. There was an issue where your team's free licenses had expired prematurely. I have granted your team the 10 free images and they will expire one year from today. I apologize for this inconvenience.

Please note that you also have ten free images for your personal account. After 30 days you will be charged on a monthly basis unless you cancel within the first month.

EBQ

[Josh_Wallace]

This is such a scam. I thought I had just signed up for a free month and got 10 "free images" Several months later ai realise Adobe have been charging me A$35.99 per month and now to cancel my "free month" I have to pay them another A$88!!

I'm normally very aware of these kind of "get something free but actually if you forget to unsubscribe in time we'll charge you a shitload" scams but Adobe have been quite stealthy with this one.

Very unimpressed!

[WendellaBee]

Hi Josh,

I do understand the concern here and we are working on improving the messaging for customers that sign up for first month free. I also see that you used your subscription for three months after signing up.

EBQ

[Josh_Wallace]

I didn't touch it at all after I downloaded the initial free 10 images but just this week I realised Adobe have been charging me A$35.99 per month for 5 months! And the insult to injury is I now have to pay pay A$88 to cancel it after never actually officially choosing to start it!!

So I am just now claiming the additional 60 "free" images that my awesome subscription has entitled me to before I do cancel it.

[ianc54474800]

I have a similar issue. I signed up for the one-year subscription, selected 8 images I wanted as part of the "10 free images" promotion, and now find that I can only download the low-res watermarked versions. What gives??

[WendellaBee]

Hi IC,

Please review: Unable to download Adobe Stock images for help with dowloading.

EBQ

[Guest]

HI, I am having trouble with working out how to claim my 10 free images. Can you please assist?

[Beverley Gray]

Hi there

You need to sign up for the 10 assets/month annual plan, where the first month is free.  You can cancel risk free within the first month if you decide not to continue with the subscription.

See Adobe Stock pricing and membership plan | Adobe Stock

Thanks

Bev

[rays73054177]

Bev,

Please provide details on how to download the 10 images once they have been chosen - they are all standard images - now in my Library, but there is no way to download these that I can see on your website - there continues to be indications that Stanard license is A$3.59 .... but this should be part of 10 free for the first month on my account

[Beverley Gray]

Hi rays73054177

You can download the image from your license history - please see Learn how to use the Adobe Stock website to explore and license stock assets...

View your license history                                            

On the License History page of the Adobe Stock website, you can view a list of the assets you've licensed as well as the number of images left in your subscription.

• View the License History page.

Note:                    

If you have licensed an image, you can download it again without relicensing. Click the File ID in the License History and save the asset to your computer.

Thanks

Bev

[rays73054177]

Brilliant reply - one would think that Adobe should be able to communicate with a little more clarity

[rays73054177]

THIS IS A SCAM - coming from ADOBE - it is nothing less than disgraceful - I have spent well over the cost of buying thse images elsewhere in order to use the 10 images, but it is a run around that one would expect from a FLY BY NIGHT Operator - this is the sig of a company in Desperate need of a cash grab. SHAME ON YOU ADOBE - this is FRAUD

[tomass3241105]

A couple of months ago we received this offer (10 free images) as part of our creative suite. I checked it out and signed-up, but left those free images on our account to use when we needed an image. Nothing there now!

Should we assume the offer was lost because we didn't need an image when we received it?

[Sheena Kaul]

Hi Tomas,

I checked your account and do see that you received 10 free standard images on 6/1/2017 which were valid only for a year, therefore, these licenses expired on 7/1/2017.

Let me know if you have any further queries.

Regards,

Sheena

[tomass3241105]

Thanks for your answer. Not sure i understand the dates you mention in combination with the 'valid for a year' .

Must say we feel slightly cheated either way as we never used any of the 10 images Adobe offered us. As i understand now that Adobe sells picture licenses that expire it seems to be a very risky solution to any small to medium sized business.

[Sheena Kaul]

Hi there,

I apologize for the wrong date. It is supposed to be 6/1/2016

Please Contact Customer Care for more details.

Regards,

Sheena