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Participant
March 6, 2023
Question

How to cancel Adobe Stock

  • March 6, 2023
  • 3 replies
  • 886 views

Salve, sono italiano e non riesco a contattare Adobe perchè ho un abbonamento con un pagamento in elaborazione e non posso fare nulla. Come contatto Adobe?

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3 replies

kglad
Community Expert
Community Expert
March 6, 2023

<moved from enterprise&teams>

Community Manager
March 6, 2023

Hi there,

 

We appreciate you writing in. Happy to help!

 

We have checked your account and we see that you have an active Adobe Stock subscription under the email address associated with the community which was purchased on 01/27/2023.

 

For future reference, please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat to discuss more on the billing.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

Kevin Stohlmeyer
Community Expert
Community Expert
March 6, 2023

Hi @axelt13096530  are you an enterprise subscriber?

If not, go to https://helpx.adobe.com/contact.html and log in with your ID.

You can click the chat pod in the lower right to talk with a customer service rep.

Participant
March 6, 2023

Non posso modificare il mio piano perchè il pagamento risulta in elaborazione

Participant
March 6, 2023

No, non c'è nessun link per parlare con un esperto.

Ho provato di tutto ma vengo reindirizzato sempre sulla pagine delle guide/domande