How to cancel Adobe Stock

[axelt13096530]

Salve, sono italiano e non riesco a contattare Adobe perchè ho un abbonamento con un pagamento in elaborazione e non posso fare nulla. Come contatto Adobe?

[kevin stohlmeyer]

Hi @axelt13096530  are you an enterprise subscriber?

If not, go to https://helpx.adobe.com/contact.html and log in with your ID.

You can click the chat pod in the lower right to talk with a customer service rep.

[axelt13096530]

Non posso modificare il mio piano perchè il pagamento risulta in elaborazione

[axelt13096530]

No, non c'è nessun link per parlare con un esperto.

Ho provato di tutto ma vengo reindirizzato sempre sulla pagine delle guide/domande

[kglad]

@axelt13096530 

are you trying to start a teams or enterprise subscription?

[Abambo]

Non hai risposto alla domanda di @kevin stohlmeyer : sei un utente Teams/Enterprise o hai un abbonamento individuale.

Il metodo per contattare l'assistenza Adobe è diverso per i vari abbonamenti.

[axelt13096530]

Ho questo piano: "Adobe Stock - 10 risorse al mese" Non so che utente sono.

C'è la possibilità di parlare con un operatore italiano?

[axelt13096530]

Purtroppo la situazione è complicata, perchè sulla carta di credito che ho inserito per fare la prova, non ci sono soldi disponibili, quindi mi hanno addebitato il costo del piano, ma io NON voglio procedere e vorrei eliminare il piano.

Ma non posso farlo perchè c'è il pagamento in elaborazione 

[kglad]

@axelt13096530 

the answer depends. 

if you're dealing with a teams or enterprise subscription (and that is the forum where you are posting), you should contact your plan administrator.

if you're dealing with an individual subscription, your posts should be moved and you should contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

p.p.s. don't use email to respond.  go to the forums where you can use the translate tool.

[Rashmi27002770wxve]

Hi there,

We appreciate you writing in. Happy to help!

We have checked your account and we see that you have an active Adobe Stock subscription under the email address associated with the community which was purchased on 01/27/2023.

For future reference, please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat to discuss more on the billing.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

[kglad]

<moved from enterprise&teams>