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J
jiahanx88411159
Participant
September 29, 2018
Answered

How to cancel my Adobe Stock – 10 assets a month plan??

  • September 29, 2018
  • 2 replies
  • 4947 views

Hi,

I’ve been billed for Adobe Stock – 10 assets a month for like 4 months without knowing that. Today I received a payment failure email and then realized I’ve subscribed to this thing for 4 months!! I’ve never used it!!

And when I logged into my account I can’t find where to cancel this plan.

Can anyone  help me please??? Thanks!!

    Correct answer twaritar3263062

    You do not mention where to cancel?


    Hi Stephanie,

    I see you have an Adobe account under the same ID as with forums.

    I have checked your account details and noticed that you have signed up for Adobe Stock 10 images per month(one-year) plan on 03 Oct 2018.

    If you wish to cancel your Adobe Stock subscription, please refer to the help document Cancel your Adobe Stock membership  to understand the workflow for cancellation.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    2 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    October 1, 2018

    Hi Jiahan,

    Sorry to hear that you are facing issues with Adobe Stock services.

    When you subscribe to the promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. For more information, you may also refer to Adobe Subscription and Cancellation Terms | Adobe

    Also, I just checked your account details and noticed that the Adobe Stock subscription has already been cancelled.

    You may also reach out to our support team Support FAQ: How can I contact Adobe for support? for billing issues.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    G
    Gary Wornell
    Participating Frequently
    October 1, 2018

    I have just unsubscribed to this plan by logging into my CC account and clicking ‘manage plan’ because I also noticed I had accepted a 30 day free trial. I have just been billed 30€ For the second month. However I never used a single item. When I unsubscribed I got the message that I will have to pay 149.00€ cancellation fee or 50% of the Annual subscription. This is too much. I’m disgusted with Adobe.

      J
      jiahanx88411159Author
      Participant
      October 1, 2018

      Yes!! it’s disgusting omg.

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