How to change the website language

[michael_fotograf]

Hi,

how can I change the language of the website – without changing the region?
I want to continue to live in Germany, but I need the website to be in English.

Please advise. Thanks

Michael

[WendellaBee]

Hi @michael_fotograf,

Normally the region selector would be the way to do this. Unfortunately at this time that setting isn't sticky between pages and our engineering team is looking into it.

Even though the site may be in German you can search the site in any language.

[RHeitmann]

This was reported 9 mos ago, and it is still an issues, any visbility into when we might get a fix?

Thanks,

Richard

[WendellaBee · Accepted solution]

You've set up your account with your country = Italy. You might be ablet to change the country of origin using the methods provided here: https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

for your personal account. However I see that you have an enterprise ID and it also has the country set to Italy and that may not be easy to change.

You can check with customer care and see if they can help you. https://helpx.adobe.com/contact.html

Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com

[RHeitmann]

Thank you for the response. Unfortunately no luck:

- The first work around won't work - I don't need to purchase a new sub for a personal account since I have an enterprise account

- I am not able to use the Chat feature with customer care since I have an Enterprise account

- I changed the Region setting to US English in the lower left and it did not stick, stock.adobe.com is still in Italian

- I changed the language setting to English on my account profile and it did not stick either

Is there not a simple preferences setting somewhere or can the language selection in the profile be used to set the language on the web site?

Thanks,

Richard

[WLan]

Similar issue here. My main Adobe account is fine (English) but whenever I visit my Adobe Stock account it defaults to Belgium - French but should be Belgium - English or at least Belgium - Dutch.

I would like this fixed asap, thanks in advance.

[HYPPie]

Yep, I reported this a while ago, had my time wasted multiple times by support who just didn't understand what was going on. Adobe Stock decides that since I live in Belgium, my language is French. That's all there is to it. ALL the rest of the Creative Suite is set to English, the way I prefer, although I speak Flemish. No problem, just clicking on Stock and the website is in French. E v e r  y time. I gave up. No Stock for me, this is too amateurish.

[colind66897557]

I have this exact issue. The account swtiches to the default FR and esepcially for searching stock, it's essential to be able to keyword in the language you prefer. Very frustrating. 

[Abambo]

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@colind66897557 wrote:

I have this exact issue. The account swtiches to the default FR and esepcially for searching stock, it's essential to be able to keyword in the language you prefer. Very frustrating. 

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To be honest, I have not yet determined what makes the account switch languages. However, I think the system is very tolerant on the language you use for your keywords: