How to return Adobe Stock items

Forum|Forum|1 year ago
January 9, 2025
3 replies
234 views

I just licensed an animation (for 8 credit) that was a result from a search looking for a transparent background. The item is on a white background (not a transparent background).

How do I return this f or a refund in credits?

Libraries

Correct answer Contributor1

Hello @Vance36556407he6q, I've added 8 credits back to your account. Thank you for the report and sorry for the problem with the animation.

C

Contributor1

Correct answer

Community Manager

Hello @Vance36556407he6q, I've added 8 credits back to your account. Thank you for the report and sorry for the problem with the animation.

V

Vance36556407he6qAuthor

Participant

Thank yoou for the response.

Here is the asset number: #911721090

Abambo

Community Expert

It's marked isolated on background, not transparent background. It may, however sill be possible to use the asset, with little effort, as you could create easily a mask for this. It's not overly complicated. To circles and it's done.

ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Community Expert

Post the asset number here. Then, perhaps @Contributor1 can assist with your request.

Jill C., Forum Volunteer

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