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jitkah11702112
jitkah11702112
Participant
July 26, 2018
Answered

how to stop payments

  • July 26, 2018
  • 1 reply
  • 851 views

Hi, we need help,

how we can stop monthly payments for ADOBE STOCK?

VS = 7415770

SS = 101213001

ID = 205-20072018 1086001101177

monthly amount = -36,29 EUR

Thanks a lot for Your HELP

Pavel Humeňuk
IT Manager

<removed by moderator>

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi JH,

    You are a delegate of a team subscription for Creative Cloud products. Please contact your team administrator for information about this subscription.

    EBQ

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    July 26, 2018

    Hi Jitka,

    I see you have an Adobe account under the same ID as with forums.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 pictures per month (yearly) plan which has already been cancelled.

    Let us know if you require any further assistance.

    Regards,

    Twarita

    jitkah11702112
    jitkah11702112Author
    Participant
    July 27, 2018

    Hi Twarita,

    yes, exactly, we had signed up for Adobe Stock 10 pictures per month (yearly) plan which has already been cancelled. It was cancelled on 7.11.2017, on 8.11.2017 we recieved a confirmation, that the service was cancelled. So we expected, that it is OK. But after that, since 20.11.2018 untill 20.7.2018 we were charged for this service 26,29 EUR monthly. It was charged from a private credit card of our former colleague Petra Brožová. She found it out yesterday and contacted us to stop payments and get her money back. The total ammount of 326,61 EUR has been unduly debited from her account till nowday - for a service, that was canceled before. We need your advice what to do to return the wrongly charged money back.

    <REMOVED BY MODERATOR>

    Thank you for your help.

    S pozdravem a přáním hezkého dne,

    <REMOVED BY MODERATOR>

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    July 27, 2018

    Hi JH,

    You are a delegate of a team subscription for Creative Cloud products. Please contact your team administrator for information about this subscription.

    EBQ

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