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How to Transfer Adobe Stock Subscription & Remaining Unused Assets to a different account?

New Here ,
Feb 28, 2023 Feb 28, 2023

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I am leaving the company I am working for, however, the account I've been using has been my personal account. How can I transfer the subscription & remaining unused licenses to a different account under their name?

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Account management , Licensing

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Community Expert ,
Feb 28, 2023 Feb 28, 2023

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That's not possible. You could transfer the whole account (new e-mail address, new account holder, new credit card...) and then you will need to create a new account for you. 

 

Generally speaking, this is, why Teams and Enterprise exists. All the data belongs to the company and the individual has an account and access as long as the company grants that. 

 

You may, however, try to contact Adobe customer care for a pragmatic solution:

Your subscription gets cancelled, a different subscription starts, the remaining unused credits get added. This won't transfer any licences in your account. If there is a solution for that, I'm not sure.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Contact customer care and request a license history and quota transfer. Not all subscriptions are eligible for a quota transfer, the agent can tell you if you qualify. You'll need to provide an authorization and the agent should escalate this to the appropriate team. Make sure you get a case number so you can follow up if needed.

EBQ

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