Participant

Answered

I can't cancel adobe stock ?

Forum|Forum|8 years ago
January 13, 2018
3 replies
3032 views

I can't find cancel button anywhere.

This topic has been closed for replies.

Correct answer Sheena Kaul

Hi James,

Please see the private message that I sent to you.

Regards,

Sheena

P

paulv92272607

Participant

Hello Adobe,

Same problem here, so nothing new... Can you please send me a private message on how to cancel adobe stock... I did all th epages and nothing works...

Thank you.

Abambo

Community Expert

Selfcancel: https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

If that does not work, you will need to contact Adobe customer care. There is no need for a PM, as this are public information. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

christies40957188

Participant

I cannot cancel my subscription and none of the links you mention above work. You have made it impossible to unsubscribe

twaritar3263062

Participating Frequently

Hi Christie,

Please check your private message.

Regards,

Twarita

christies40957188

Participant

I DO NOT WANT ANYTHING TO BE PAID OUT OF MY ACCOUNT. can you cancel my

account or you cant? will there be any money going off my account at any

stage in the future?

On Thu, Aug 30, 2018 at 3:36 PM twaritar3263062 <forums_noreply@adobe.com>

twaritar3263062

Participating Frequently

Hi James,

Since you are unable to self- cancel your Stock subscription, I would advice you to contact our support team Support FAQ: How can I contact Adobe for support? for the cancellation requests.

Additionally, I would like to let you know that you will lose access to any unused licenses if you cancel your plan, so you'd need to use them prior to cancelling.

If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

R

RemingtonLeeAuthor

Participant

Hi Twarita

First of all thanks for reply. I tried all links above but no luck for me. I can not even reach any real person to chat about how to cancel my adobe stock. I followed all step from "Contact Adobe Customer Care" It only ask me to "Choose a plan or product and issue above" and Eventually I end up to here.

Which brings me to my first question. I CAN NOT FIND SWITCH PLAN OR CANCEL PLAN button in my page.

So to make this case easy for us, could you please just cancel my adobe stock membership ?

Thanks

James

Sheena KaulCorrect answer

Legend

Hi James,

Please see the private message that I sent to you.

Regards,

Sheena

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