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R
RemingtonLee
Participant
January 13, 2018
Answered

I can't cancel adobe stock ?

  • January 13, 2018
  • 3 replies
  • 3032 views

I can't find cancel button anywhere.  

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi James,

    Please see the private message that I sent to you.

    Regards,

    Sheena

    3 replies

    P
    paulv92272607
    Participant
    February 2, 2023

    Hello Adobe,

     

    Same problem here, so nothing new... Can you please send me a private message on how to cancel adobe stock... I did all th epages and nothing works... 

     

    Thank you.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    February 2, 2023

    Selfcancel: https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

     

    If that does not work, you will need to contact Adobe customer care. There is no need for a PM, as this are public information. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
    Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

    For support via Twitter:
    https://twitter.com/AdobeCare

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

    ABAMBO | Hard- and Software Engineer | Photographer
    christies40957188
    christies40957188
    Participant
    August 29, 2018

    I cannot cancel my subscription and none of the links you mention above work. You have made it impossible to unsubscribe

    twaritar3263062
    twaritar3263062
    Participating Frequently
    August 30, 2018

    Hi Christie,

    Please check your private message.

    Regards,

    Twarita

    christies40957188
    christies40957188
    Participant
    August 30, 2018

    I DO NOT WANT ANYTHING TO BE PAID OUT OF MY ACCOUNT. can you cancel my

    account or you cant? will there be any money going off my account at any

    stage in the future?

    On Thu, Aug 30, 2018 at 3:36 PM twaritar3263062 <forums_noreply@adobe.com>

    twaritar3263062
    twaritar3263062
    Participating Frequently
    January 13, 2018

    Hi James,

    Since you are unable to self- cancel your Stock subscription, I would advice you to contact our support team Support FAQ: How can I contact Adobe for support? for the cancellation requests.

    Additionally, I would like to let you know that you will lose access to any unused licenses if you cancel your plan, so you'd need to use them prior to cancelling.

    If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    T
    thierrym29576691
    Participant
    January 14, 2018

    My problem is maybe close :

    I DON'T EVENT REMEMBER HAVING SUBSCRIBED ANY PLAN !

    The first month I saw a payment on my bank account I thought it was a one step purchase...

    (From my understanding it is a "migration" from Fotolia I used from time to time)

    Now I see I've been billed for 4 months for something I don't use at all.... and I seem to be engaged for one year with penalties if I unsubscribe.

    Is that a way to do business for a serious company ?

    Any suggestion to stop feeling angry for having been had by Adobe, and keep on paying ?

      R
      RemingtonLeeAuthor
      Participant
      January 15, 2018

      I feel you !

      1.First they make it so difficult to unsubscribe a plan.

      I followed their steps "how to cancel adobe stock" and turns out there was no cancel plan button. and also their "contact us" page is useless, I was unable to  reach any person to get help from Adobe.

      2. I can't not even cancel it unless I post this problem on forums.  So here we go, 2018. Another year, Another bill..

      3. Now I will be charge " $136.23 cancellation fee (50% of your remaining annual contract) "

      They can have my $136.26. but lose me as a life time client.

      I thought Adobe is good at design user experience ?

      i guess not.

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