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I can’t Cancel my plan

New Here ,
May 14, 2023 May 14, 2023

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Hi, can someone help me? I don't know why I received a bill for $35.99, since I didn't use anything. And now I can't cancel my plan in Adobe Stock

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correct answers 1 Correct answer

Community Expert , May 14, 2023 May 14, 2023

If you have subscribed to Adobe Stock, there is a monthly recurring subscription fee, regardless of whether you actually used the service during the month. Did you follow the instructions on this page: 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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Community Expert ,
May 14, 2023 May 14, 2023

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If you have subscribed to Adobe Stock, there is a monthly recurring subscription fee, regardless of whether you actually used the service during the month. Did you follow the instructions on this page: 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Jill C., Forum Volunteer

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New Here ,
May 14, 2023 May 14, 2023

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But if I forgot cancel free trial plan, how I can cancel plan now? It's only been a couple of days since the free subscription ended and I haven't even used anything

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Community Expert ,
May 14, 2023 May 14, 2023

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I think there may be a brief grace period after the trial ends, and you might be able to convince Adobe to let you cancel it without penalty. Review this page and use the contact us link at the bottom of the page:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Jill C., Forum Volunteer

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New Here ,
May 14, 2023 May 14, 2023

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Could you please tell me how i can contact Adobe team to solve my problem?

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Community Expert ,
May 14, 2023 May 14, 2023

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Contact them directly as I suggested above.

Jill C., Forum Volunteer

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Community Expert ,
May 20, 2023 May 20, 2023

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Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
May 20, 2023 May 20, 2023

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I think there may be a brief grace period after the trial ends,


By @Jill_C

You can cancel free of charge in the first 14 days of your paid subscription, and you will get refunded.

 

Self cancel: https://account.adobe.com/plans. Click “Manage Plan” and Cancel.

ABAMBO | Hard- and Software Engineer | Photographer

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