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Participant
April 21, 2021
Answered

I can't delete my account

  • April 21, 2021
  • 1 reply
  • 582 views

I created an test account which I canceled at 19 of February but I have received two chargues in my credit card. Now I can't delete my account, you can see that I haven't used my account since February.

How can I delete my account and you refund my money?

Where can I resend the confirmation email to prove?

This topic has been closed for replies.
Correct answer WendellaBee

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
April 21, 2021

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


Participant
April 27, 2021

I can't see the chat icon, in incognito mode either

Abambo
Community Expert
Community Expert
April 27, 2021

Try this one: Auto-Open Chat window - https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

...and please be aware of this one: Avoid Phishing: 3 Easy Ways to Identify Adobe Staff - https://community.adobe.com/t5/download-install/avoid-phishing-3-easy-ways-to-identify-adobe-staff/m-p/11034448

 

 

 

 

ABAMBO | Hard- and Software Engineer | Photographer