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I can't delete my account

New Here ,
Apr 21, 2021 Apr 21, 2021

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I created an test account which I canceled at 19 of February but I have received two chargues in my credit card. Now I can't delete my account, you can see that I haven't used my account since February.

How can I delete my account and you refund my money?

Where can I resend the confirmation email to prove?

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Account management

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correct answers 1 Correct answer

Adobe Employee , Apr 21, 2021 Apr 21, 2021
Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

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Adobe Employee ,
Apr 21, 2021 Apr 21, 2021

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


EBQ

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New Here ,
Apr 27, 2021 Apr 27, 2021

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I can't see the chat icon, in incognito mode either

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Adobe Community Professional ,
Apr 27, 2021 Apr 27, 2021

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Try this one: Auto-Open Chat window - https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

...and please be aware of this one: Avoid Phishing: 3 Easy Ways to Identify Adobe Staff - https://community.adobe.com/t5/download-install/avoid-phishing-3-easy-ways-to-identify-adobe-staff/m...

 

 

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 28, 2021 Apr 28, 2021

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It doesn't work, the link open the same page that https://helpx.adobe.com/contact.html, but I don't see any chat.

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Adobe Employee ,
Apr 28, 2021 Apr 28, 2021

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You might want to try a different browser.

 

Screen Shot 2021-04-28 at 11.39.02.png

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New Here ,
May 03, 2021 May 03, 2021

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I don't see this icon, I have tried with firefox, edge and chrome, in diferents devices and nothing.

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Adobe Employee ,
May 10, 2021 May 10, 2021

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LATEST

You may need to disable any browser extensions and clear you browser history.

EBQ

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