Skip to main content
martink34736124
martink34736124
Participant
June 12, 2017
Answered

I can't see my billing history

  • June 12, 2017
  • 2 replies
  • 4465 views

Hi, I need to download two creative cloud invoices from 2016 (each for €199,99), but I can't find my billing history anywhere. This Print a payment receipt or invoice didn't work - the section just isn't there.

    This topic has been closed for replies.
    Correct answer Abambo
    quote

    I have the same problem, whit not being able to find my billing history

    and no, I have not cancelled as it was purchased today.


    By @Sha Kerpaw283819398zbv

    Go to https://account.adobe.com/orders and look if you find your invoice there. If you are still on your free month (depending on the plan you took) you will not have been invoiced yet. You will see, however, in the confirmation mail the terms of your subscription, including your payment need.

     

    If you have been charged, wait several hours for the invoice to be in your account.

    2 replies

    S
    Sha Kerpaw283819398zbv
    Participant
    February 13, 2023

    I have the same problem, whit not being able to find my billing history

    and no, I have not cancelled as it was purchased today.

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    February 13, 2023
    quote

    I have the same problem, whit not being able to find my billing history

    and no, I have not cancelled as it was purchased today.


    By @Sha Kerpaw283819398zbv

    Go to https://account.adobe.com/orders and look if you find your invoice there. If you are still on your free month (depending on the plan you took) you will not have been invoiced yet. You will see, however, in the confirmation mail the terms of your subscription, including your payment need.

     

    If you have been charged, wait several hours for the invoice to be in your account.

    ABAMBO | Hard- and Software Engineer | Photographer
    Beverley Gray
    Beverley Gray
    Inspiring
    June 12, 2017

    Hi there

    Is this regarding an Adobe Stock 750 images/month subscription?

    As the subscription is cancelled it may not be possible to see the billing history.  Please let us know which months you need invoices for.

    Thanks

    Bev

    martink34736124
    martink34736124Author
    Participant
    June 12, 2017

    Hi, thanks for getting back to me. Yes, that's exactly my case. However, I was able to find the invoices in my e-mail.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices