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joseafernandez
joseafernandez
Participant
August 8, 2017
Answered

I cancel my subscription to Stock and I lost my more than 100 images credit left

  • August 8, 2017
  • 1 reply
  • 247 views

Hi there,

I am a loyal Adobe CC user but I had more than 100 images credits left and I had to cancel my subscription to Adobe Stock a few months ago because I didn't need those images monthly.. but I was sure that I will keep the credits I have paid for more than one year but sadly I am seeing that I have not a single image credit when I had more than 100. I keep using Creative Cloud but I could't afford to pay for Stock when I didn't use it too much.

I would love to receive the credits I have paid for back if it were possible.

Thanks a lot in advance.

    This topic has been closed for replies.
    Correct answer Kanikas

    Hi Jose,

    You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    Unfortunately, we would not be able to grant any credits.

    You may Contact Customer Care for any help or support.

    Hope this helps!

    Thanks

    Kanika

    1 reply

    Kanikas
    Community Manager
    KanikasCommunity ManagerCorrect answer
    Community Manager
    August 8, 2017

    Hi Jose,

    You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    Unfortunately, we would not be able to grant any credits.

    You may Contact Customer Care for any help or support.

    Hope this helps!

    Thanks

    Kanika

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