I cancel subscription but you take money from my cart

[Sergey5CDD]

Hello! I cancel subscription but you take money from my cart 

give me my money back 

Do I need do refund?

[Abambo · Accepted solution]

Did you cancel your subscription in time? After the start of the paid subscription, there is a 14-day grace period where you can cancel free of charge, and you will get a refund. After that date, early termination fees apply.

I suggest you contact customer care for details on your situation. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

[Sergey5CDD]

Я отменил подписку, деньги вернуться автоматическ в течении 5 дней верно ?

В поддержку написать не удалось, только здесьт на форуме. 

Могли бы вы проверить мой аккаунт и сказать все ли я правильно оформил для возврата. 

[Abambo]

Sorry, I'm a user like you and can't access your account. But you should be able to contact Adobe via chat. My link is a direct path to the chat window, but depending on your configuration you may need to use either a private session or a different browser, or you need to access the internet via a different internet connection or using a different device like a phone or a tablet. There are so much different configurations that may make it difficult to open a chat window, that it is impossible to see what troubles your connection. I can confirm, however, that the chat works and is very responsive and normally the Adobe agents are qualified to walk you through any common problem you may encounter.