I cancel subscription but you take money from my cart

Forum|Forum|4 years ago
September 2, 2021
1 reply
271 views

Hello! I cancel subscription but you take money from my cart

give me my money back

Do I need do refund?

Account management

This topic has been closed for replies.

Correct answer Abambo

Did you cancel your subscription in time? After the start of the paid subscription, there is a 14-day grace period where you can cancel free of charge, and you will get a refund. After that date, early termination fees apply.

I suggest you contact customer care for details on your situation. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Abambo

Correct answer

Community Expert

Did you cancel your subscription in time? After the start of the paid subscription, there is a 14-day grace period where you can cancel free of charge, and you will get a refund. After that date, early termination fees apply.

I suggest you contact customer care for details on your situation. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

S

Sergey5CDDAuthor

Participant

Я отменил подписку, деньги вернуться автоматическ в течении 5 дней верно ?

В поддержку написать не удалось, только здесьт на форуме.

Могли бы вы проверить мой аккаунт и сказать все ли я правильно оформил для возврата.

Abambo

Community Expert

Sorry, I'm a user like you and can't access your account. But you should be able to contact Adobe via chat. My link is a direct path to the chat window, but depending on your configuration you may need to use either a private session or a different browser, or you need to access the internet via a different internet connection or using a different device like a phone or a tablet. There are so much different configurations that may make it difficult to open a chat window, that it is impossible to see what troubles your connection. I can confirm, however, that the chat works and is very responsive and normally the Adobe agents are qualified to walk you through any common problem you may encounter.

ABAMBO | Hard- and Software Engineer | Photographer

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