I cancelled my Adobe Stock subscription on the 10th, and show no billing history, billed anyways

Question

I cancelled my subscription early, and it even says if I cancelled before the 23rd that it'd be refunded anyways, but I was billed a few days ago anyways. I shouldn't have been billed at all, but now I need to have that refund hit my account. This is not an issue on my bank's end, I used to work for my bank and am in the finance industry. I don't believe any refund process was even initiated.

Please help. Sadly this is urgent.

Abambo · Accepted Answer

The first 30 days are free. The second month gets billed, but if you cancel in the first 14 days, you will get a refund. The refund is handled manually and needs a few days to hit your account.

If there is trouble with the refund you need to contact Adobe customer service. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

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