I got charged for more than a year (29.99/month), and I can't figure out what account I subcribe for

[Ngọc32817283hy6n]

Hi, I have been charged for more than a year (29.99/month), and I don't know if I have subscribed to a plan or not. Currently, I'm using a school account, so I don't think that account cost me that much for my plan. Can someone help me with my case, please? That's a lot of money, and I don't want them to be wasted like that. Thank you so much!

[Abambo]

Hi, I have been charged for more than a year (29.99/month), and I don't know if I have subscribed to a plan or not. Currently, I'm using a school account, so I don't think that account cost me that much for my plan. Can someone help me with my case, please? That's a lot of money, and I don't want them to be wasted like that. Thank you so much!

By @Ngọc32817283hy6n

Check your e-mails, of around the first charge (a month before). You should have received an e-mail from Adobe stating the details of your subscription.

If you have a Teams or Enterprise school account, you will probably need to sign out, sign in again into the private part of that account. Then you can go to https://account.adobe.com/plan and you should find the plan data.

Anyhow, you will need the help of Adobe customer care to get out of this contract, but it would help to find the Adobe ID that you used to take it. I'm not sure if you can get a refund, as a year is a long time to ask for a refund, but asking does not make you poorer. (BTW: you should check your credit card charges regularly. I do it on a daily basis!)

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
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(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

[Abambo]

Just checking the plan prices: the price you indicate is very near to the standard student subscription price of Adobe Creative Cloud at the standard price for the second year and following.

[Liza5C0C]

Hello @Ngọc32817283hy6n, 

I'm not seeing any Adobe subscription assosiated with the account you are using on forums. 

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.