I haven't received my refund

[anne-marief68202520]

I have an email confirming the cancelation of my account on February 7th.  I was still charged on the 8th and that's why I called to get my refund.  I was told I would receive my refund and I still have yet to receive it.  This has taken way too long.  Can I please get the refund I was told I would get.

Thank you!

Anne-Marie

[twaritar3263062]

Hi Anne,

Sorry for the inconvenience caused to you. I am getting this checked by the concerned team and will update you once I hear from them.

Regards

Twarita

[twaritar3263062 · Accepted solution]

Anne,

We have initiated your refund which will be reflected in your account within the next 5-7 business days.

I apologize for the inconvenience again.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[anne-marief68202520]

Thank you,  I received my refund today.

[twaritar3263062]

You are welcome!

[Halie22550646w1s4]

I also tried the free 7 day trial . I cancelled the same night and it still charged me $10.69 out of my account . That was Tuesday night and it's Friday morning when will I get my refund ??

[WendellaBee]

I don't see that you have ever had an Adobe Stock subscription and we don't have any trials for that price. You can search this forum for the link to customer care to get assistance with this issue.