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jennifern13214
Participant
August 5, 2015
Answered

I just purchased a license for an image but the watermark is still there. How do I remove it?

  • August 5, 2015
  • 4 replies
  • 48153 views

I just purchased a license for an image but the watermark is still there. How do I remove it? The FAQs says the hi-res is available after purchase.

    This topic has been closed for replies.
    Correct answer Brad Lawryk

    There are several threads on this .....

    Go to your 'License History'.

    Click on the image you want to download to go to the detail page for that image.

    Click on the 'Download to Desktop' (or wherever you want) link

    The downloaded version will have the watermark removed.

    4 replies

    university_of_cs92644731
    university_of_cs92644731
    Participant
    August 3, 2016

    InDesign still shows the watermark in the libraries and still when I print the document the watermark shows.

    I just updated my Adobe CC this morning and purchased a license for a photo today.

    No change. Actually, it still shows unlicensed in the libraries.

    So annoying that this problem hasn't been fixed yet.

    Tom K

      L
      Liberty61
      Participant
      June 26, 2016

      Having the same problem and can't figure out how to fix it. All my Adobe apps are updated. Can't get the watermark off of the photos I have purchased. Ugh.

        S
        scm28
        Known Participant
        June 26, 2016

        According to one poster who might be from Adobe the system is functioning just fine, as it should.  So I guess the watermarks are not there, and if we want watermark free photos we have to download them to our computers first then place them - sigh.

        WendellaBee
        Adobe Employee
        WendellaBee
        Adobe Employee
        June 27, 2016

        Hello Scott,

        This is an open issue being worked on by the Photoshop team. I do not currently have an ETA for when this will be resolved. We apologize for the inconvenience and appreciate your patience.

        Here is the workaround for this issue: In PS, in the menu select Layers > Smart Objects > Update Modified Content

        EBQ

        T
        tys83607406
        Participant
        September 11, 2015

        Super helpful, wow, thanks a lot!

        Brad Lawryk
        Brad LawrykCorrect answer
        Legend
        August 5, 2015

        There are several threads on this .....

        Go to your 'License History'.

        Click on the image you want to download to go to the detail page for that image.

        Click on the 'Download to Desktop' (or wherever you want) link

        The downloaded version will have the watermark removed.

          jeffs80317941
          jeffs80317941
          Participant
          January 26, 2016

          Unfortunately this isnt a solution for the breakage in using the Photoshop CC Library function , I cannot get Photoshop CC 2015 to recognize I have licensed the photos and don't want to have to hand download one to my system every time i need an an image. ESPECIALLY since this service I pay for is supposed to allow me to work all within Photoshop. ALL my new purchases show watermarked when pulling from Adobe CC 2015 Library. Any solutions, or feedback from the Adobe team?

            Brad Lawryk
            Brad Lawryk
            Legend
            January 26, 2016

            The fix for that is to update your CC apps to the latest version. There was a bug about a month ago that has since been fixed.

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