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jennifern13214
Participant
August 5, 2015
Answered

I just purchased a license for an image but the watermark is still there. How do I remove it?

  • August 5, 2015
  • 4 replies
  • 48270 views

I just purchased a license for an image but the watermark is still there. How do I remove it? The FAQs says the hi-res is available after purchase.

    This topic has been closed for replies.
    Correct answer Brad Lawryk

    There are several threads on this .....

    Go to your 'License History'.

    Click on the image you want to download to go to the detail page for that image.

    Click on the 'Download to Desktop' (or wherever you want) link

    The downloaded version will have the watermark removed.

    4 replies

    university_of_cs92644731
    university_of_cs92644731
    Participant
    August 3, 2016

    InDesign still shows the watermark in the libraries and still when I print the document the watermark shows.

    I just updated my Adobe CC this morning and purchased a license for a photo today.

    No change. Actually, it still shows unlicensed in the libraries.

    So annoying that this problem hasn't been fixed yet.

    Tom K

      L
      Liberty61
      Participant
      June 26, 2016

      Having the same problem and can't figure out how to fix it. All my Adobe apps are updated. Can't get the watermark off of the photos I have purchased. Ugh.

        S
        scm28
        Known Participant
        June 26, 2016

        According to one poster who might be from Adobe the system is functioning just fine, as it should.  So I guess the watermarks are not there, and if we want watermark free photos we have to download them to our computers first then place them - sigh.

        WendellaBee
        WendellaBee
        Inspiring
        June 27, 2016

        Hello Scott,

        This is an open issue being worked on by the Photoshop team. I do not currently have an ETA for when this will be resolved. We apologize for the inconvenience and appreciate your patience.

        Here is the workaround for this issue: In PS, in the menu select Layers > Smart Objects > Update Modified Content

        EBQ

        T
        tys83607406
        Participant
        September 11, 2015

        Super helpful, wow, thanks a lot!

        Brad Lawryk
        Brad LawrykCorrect answer
        Legend
        August 5, 2015

        There are several threads on this .....

        Go to your 'License History'.

        Click on the image you want to download to go to the detail page for that image.

        Click on the 'Download to Desktop' (or wherever you want) link

        The downloaded version will have the watermark removed.

          jeffs80317941
          jeffs80317941
          Participant
          January 26, 2016

          Unfortunately this isnt a solution for the breakage in using the Photoshop CC Library function , I cannot get Photoshop CC 2015 to recognize I have licensed the photos and don't want to have to hand download one to my system every time i need an an image. ESPECIALLY since this service I pay for is supposed to allow me to work all within Photoshop. ALL my new purchases show watermarked when pulling from Adobe CC 2015 Library. Any solutions, or feedback from the Adobe team?

            Brad Lawryk
            Brad Lawryk
            Legend
            June 17, 2016

            This problem was explained pretty well by the posters but since this is the first sniff of a response from the big A, here goes:

            Note: First, there are times where I've gotten dinged with paying for a license when I never hit that button, but that's another problem as is the fact that sometimes the photo doesn't show up the library that I put it in - verified on the A-stock website so I know it's there, when I open the library in a CC App and yes, I update all the time).  But I digress back to the original problem:

            1 - When following instructions that Adobe has given to place in image into a project from the A-Stock Cloud library sometimes it doesn't even work in the first place but other times when it does, and the photo has in fact been licensed, that photo still has the watermark on it.

                 A - Some photos don't have the watermark.  That is random

                 B - there is no way to "refresh" these images.  So If I go buy another one while the app is open it doesn't necessarily show up in the cloud photo library. 

            2 - Therefore we have to download the image onto our computer which seems to the only way to not have the watermark

            Note: Also placing images from the cloud library itself is a wonky process and needs further clarification.  But let's just try and fix this watermark issue first. 


            Dang it, I just wrote a long reply and the forum crashed. I gotta run but I just wanted you to know I did get your reply and I will answer and get this resolved for you.

            In the meantime, having watermarks on the images inside the library panels is normal. If you need to refresh your library at anytime in the app simply click on the cloud icon.

            Hang in there, we'll get you fixed up.

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