Participant

Answered

I keep getting a social sign in not supported error whilst trying to cancel my plan

Forum|Forum|3 years ago
February 4, 2023
4 replies
17777 views

Account management

This topic has been closed for replies.

Correct answer Remaspl26011889iyu0

Found another solution - setting password and unplugging social account also works.

R

Remaspl26011889iyu0Correct answer

Participant

Found another solution - setting password and unplugging social account also works.

J

Jane29883856ppu4

Participant

Cancel my free trial!

I dont know what it means to open with a private browser. Im assuming a gmail account is a social account. its the only one I have! help!

L

Liza5C0C

Community Manager

Hello @Jane29883856ppu4,

I'm not seeing any Adobe Stock subscription linked to the account you are using on the forum.

B

benjamin28681391gck9

Participant

This is done intentionally to prevent cancelations. I was able to charge my account with a social sign in... why cant i cancel it with a social sign in.

Abambo

Community Expert

This is done intentionally to prevent cancelations. I was able to charge my account with a social sign in... why cant i cancel it with a social sign in.

By @benjamin28681391gck9

No, this is not intentional. I don't know what happens here, as I don't use and will never use social sign in. I find it catastrophic from a privacy view, But there is a) no need to block people from cancelling, as more people subscribe than cancel, and b) it is illegal not to allow people to cancel.

As you see here (https://community.adobe.com/t5/stock-discussions/i-keep-getting-a-social-sign-in-not-supported-error-whilst-trying-to-cancel-my-plan/m-p/13621280#M69304) It seems to be a configuration issue of the browser. The browser is local to your system.

ABAMBO | Hard- and Software Engineer | Photographer

K

kates38532821

Participant

I just had the same thing. Trying to cancel the free trial and Adobe spun me round in a circle with the social sign in not supported and wanted me to change my password every time. I think it's a cache thing as I opened a private browsing window and logged in (not with a social sign in 🙂 ) and it let me cancel no problem...

A

Audrey28442295ojd9

Participant

This solved the abovementioned issue for me! Thanks a lot, mate!

Abambo

Community Expert

You want to cancel your stock plan, and you have created your account by using your Facebook or Google ID? Or do you have a normal Adobe ID, and are signed in with that one?

The easiest way to get this sorted out is probably to contact Adobe customer support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

D

Dam284846906mn6

Participant

Hi @Fahd282582536ipm , did you resovle the issue? I am having the same problem and don't want to pay for phone call charges..

Abambo

Community Expert

Phone call charges: they may or may not accur. Check the number for your region. You may also use Twitter.

ABAMBO | Hard- and Software Engineer | Photographer

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