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Leena Kanerva
Leena Kanerva
Participating Frequently
August 20, 2018
Answered

I wanted only 1 image and now I have 99 available

  • August 20, 2018
  • 1 reply
  • 676 views

Hi,

I'm a bit confused. I clicked 1 image to find out how much it costs, but it started purchasing process without me choosing any plan. And same time my Adobe-page says that I have 99 images more. I can't afford to buy 100 images.

What happened?

Greetings,

Leena

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi LK,

    I looked up your account using the Adobe ID you are using on the forums. I could see that your previous Stock subscriptions are closed but a renewal was still occurring. I've stopped the renewal. The 99 licenses are the licenses that accrued through these subscriptions. You may use these until they expire.

    EBQ

    1 reply

    Raimundo Illanes
    Raimundo Illanes
    Inspiring
    August 20, 2018

    Did you buy a plan? or just one image?

    Leena Kanerva
    Leena KanervaAuthor
    Participating Frequently
    August 20, 2018

    I didn't choose any plan because I wanted only 1 image. I just wanted to know the price first.
    I haven't used Adobe Stock as much as all other image shops, where you can find information by clicking the image. It is in my spine and unfortunately you can't unclick!

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    August 20, 2018

    Hi LK,

    I looked up your account using the Adobe ID you are using on the forums. I could see that your previous Stock subscriptions are closed but a renewal was still occurring. I've stopped the renewal. The 99 licenses are the licenses that accrued through these subscriptions. You may use these until they expire.

    EBQ

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