I was recently billed $29.99 for my second month - can I cancel with no penalty?

Forum|Forum|8 years ago
February 17, 2018
4 respuestas
1201 visualizaciones

I was recently billed $29.99 for my second month of service. I got the first month free. I have not downloaded any images yet. I would like to cancel because I will not be reimbursed by my employer for the service. Can I still download the 10 free images and the 10 I've just been billed for, then cancel without a penalty? I read on your website that if I cancel within 14 days of the second billing cycle for this type of membership (first month free), I won't have any problems with cancellation fees. Thanks.

Este tema ha sido cerrado para respuestas.

Mejor respuesta de Beverley Gray

Hi Konni

Your subscription shows as cancelled.

Thanks

Bev

kateřinak88584480

Participant

Please, I also wanted to cancel and I didn't used anything. Only in my first month. Its my second month and I want to cancel without any fee. Please cancel.

C

Carolyn30553304viq1

Participant

I have not used this service, nor am I aware of ordering it. How can I contact Adobe to get a full refund. This is the first month that I've been billed. A shock! Maybe the fact that I'm 80 years old and not technically aware is the biggest problem.

Jill_C

Community Expert

Adobe does not sign you up for subscriptions. You must have clicked something to agree to the Free Trial and/or sucscription; and you would have received an email confirming that subscription.

You should contact Adobe Stock directly to try to negotiate a reduced cancellation penalty. Instructions for cancelling the subscription are shown here.

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

To reach a Customer Support agent, use the contact info at the bottom of the page.

Jill C., Forum Volunteer

Beverley Gray

Inspiring

Hi DPars

Yes, that's correct. As per the subscription terms for the first month free offer, if you cancel within 14 days after the beginning of the second month's billing cycle, you'll be refunded. There will be no cancellation fee either.

Legal subscription terms | Adobe

Thanks

Bev

K

konniying

Participant

I have same problem too!