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Im hoping to get actual help here instead of harrasment and belittling from the Adobe phone support

New Here ,
Nov 30, 2022 Nov 30, 2022

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I purchased the entire Adobe plan back in Sept. I was given several free plans and Adobe Stock was included. I tried out I think 6 or 7 photos and that was it. I did not want the service so I was under the impression that I had cancelled it. Well I guess I didnt or I cancelled another trial and thought I had. Long story short we were billed $389 for the entire year of Stock. I tried about 10 times to get it resolved through the chat feature and kept getting cut off, dropped, and got absolutely nowhere. Well today I thought it would be a good idea to try and call and get it resolved. I was met with resistance, rudeness, short and belittling answers, and then after 4 calls I was put on permanent hold. I did get quite irritated from the abuse so they must have been having fun with me. Unacceptable Adobe. I have been using Adobe products since the early 2000's and this has really really made me start rethinking my software. I would like a real adobe employee to contact me so we can get this resolved. Thank you

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Account management , Plans and purchase

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Adobe Employee ,
Nov 30, 2022 Nov 30, 2022

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I can see that you have contacted customer support and requested a call back from a supervisor. You will need to wait for the callback. If you need to contact support please refer to your case number.

EBQ

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New Here ,
Nov 30, 2022 Nov 30, 2022

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Thank you for the fast repsonse. I was told from my phone support associate that there is nothing that the supervisor can do for me either? Is this true?

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Adobe Employee ,
Nov 30, 2022 Nov 30, 2022

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You signed up for Adobe Stock and Creative Cloud under the same order. So the price you were charged was for a 1 year prepaid subscription for both Adobe Stock and Creative Cloud. Is your intention to cancel both products?

EBQ

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New Here ,
Nov 30, 2022 Nov 30, 2022

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No I just need to cancel the Stock plan and get my money back. Thank you

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