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claudiob67195932
Participating Frequently
September 10, 2017
Answered

IMPOSSIBILTA' DI SCARICARE PRIMA DELLA SCADENZA IMMAGINI PAGATE!!!!!

  • September 10, 2017
  • 1 reply
  • 1075 views

Buongiorno

Il 14.9 scade il mio piano (che non ho rinnovato)  e Volevo scaricare le immagini a cui avevo diritto per l abbonamento pagato durante l’anno ma non mi da più la possibilità

perche mi dice che il mio abbonamento è annullato, MA PERO NON E’ ANCORA SCADUTO

PERCHE’ NON POSSO SCARICARE LE IMMAGINI CHE HO PAGATO!!!!

ATTENDO UN CHIARIMENTO QUANTO PRIMA.

GRAZIE

This topic has been closed for replies.
Correct answer Sheena Kaul

Good morning

My subscription ended on September 15th

how come your bills still come in. (attached)

URGENT ATTENDANCE ANSWERING AND PUTTING ON THE ANNULMENT OF ITS CANCELLATION AND REACCESSION ON MY CREDIT CARD OF THE SOMMS OF YOUR DEDUCTION APPROPRIATION


Please see the response here: Re: My subscription ended on September 15th how come your bills still come in.

1 reply

twaritar3263062
Participating Frequently
September 11, 2017

Hi Claudio,

I have checked your account and noticed that the unused licenses expired on 8/23/2017 and that is the reason you are not being able to download the images now.

Feel free to update this thread in case of any additional query.

Regards,

Twarita

claudiob67195932
Participating Frequently
September 12, 2017

Good morning

the subscription expires on September 14

as it can verify also at the mail that you have sent 15 to me agosot and that it finds below,

then now I have wasted other days to be able to unload a little bit of images that I have paid in the last year,

at this point I endorse for what for problems not dependent from me, I ask of property some days more to be able to select and to unload the images that I had put in program.

I wait for your answer

thank you

Best Regards

Il giorno 11/set/2017, alle ore 21:26, twaritar3263062 <forums_noreply@adobe.com> ha scritto:

IMPOSSIBILTA' DI SCARICARE PRIMA DELLA SCADENZA IMMAGINI PAGATE!!!!!

created by twaritar3263062 <https://forums.adobe.com/people/twaritar3263062> in Adobe Stock - View the full discussion <https://forums.adobe.com/message/9820744#9820744>

Hi Claudio,

I have checked your account and noticed that the unused licenses expired on 8/23/2017 and that is the reason you are not being able to download the images now.

Feel free to update this thread in case of any additional query.

Regards,

Twarita

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/9820744#9820744 and clicking ‘Correct’ below the answer

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Inizio messaggio inoltrato:

Da: Adobe Stock <message@adobe.com>

Oggetto: L'abbonamento scadrà il 14-settembre-2017 (PT)

Data: 15 agosto 2017 18:55:57 CEST

A: info@marville.it

Rispondi a: Adobe Stock <message@adobe.com>

Conferma di annullamento

Abbiamo elaborato la tua richiesta di annullamento. L'abbonamento scadrà il 14-settembre-2017 (PT).

Grazie di aver utilizzato Adobe Stock.

Abbonamento annullato:

Adobe Stock - 10 immagini al mese (un anno)

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twaritar3263062
Participating Frequently
September 12, 2017

Hi Claudio,

Your account status is in a "canceling" state and that must be the reason why you are unable to access your unused licenses.

Please let me know whether you have submitted a cancellation request before?

Regards,

Twarita