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Impossible to see credits by item, before purchasing credit pack

Community Beginner ,
Apr 05, 2024 Apr 05, 2024

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Hi,
I understood the credit process, why not, 
https://stock.adobe.com/fr/plans#get-credits

But,

On each individual item, the number of credit to purchase is not displayed,

Did I miss something ?

How anticipate a kind of purchasing basket, to calculate the number of expected credit, in advance...

Before, purchasing blindly some credit pack...

Thanks in advance.

TOPICS
Account management , Plans and purchase

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correct answers 1 Correct answer

Community Expert , Apr 06, 2024 Apr 06, 2024

Standard licences are one credit, always. Templates are also one credit, even that they come with an enhanced licence. As for the other assets and licences, it depends on your subscription, what kind of assets you can license for how many credits. You see that with the subscription:

Abambo_0-1712413023888.png

(maybe Adobe needs to update the information here, as I doubt that they mean 4k videos. They didn't touch this when they also added 4k videos to the plans, so that is unclear. @EvilBug1 can enlighten me here.)

 

If

...

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Community Expert ,
Apr 06, 2024 Apr 06, 2024

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Standard licences are one credit, always. Templates are also one credit, even that they come with an enhanced licence. As for the other assets and licences, it depends on your subscription, what kind of assets you can license for how many credits. You see that with the subscription:

Abambo_0-1712413023888.png

(maybe Adobe needs to update the information here, as I doubt that they mean 4k videos. They didn't touch this when they also added 4k videos to the plans, so that is unclear. @EvilBug1 can enlighten me here.)

 

If you ask especially for credit packs:

An extended licence is 8 credits. CREDIT PACKS cedits - Extended Licence 

All other use cases are to be found on the Adobe website (I don't understand why they did not add the extended licence here either): https://stock.adobe.com/plans

Abambo_0-1712412817542.png

 

 

See also here: https://community.adobe.com/t5/stock-discussions/stock-faq-what-are-credit-packs/td-p/9633021

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 06, 2024 Apr 06, 2024

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Nice to have answer, but it's clearly cryptic...
"Standard licences are one credit, always. Templates are also one credit," maybe...
Where did you get this information ?

For things not marked as "standard", it's impossible to know the number of credits per item.

Francois36554865aviy_0-1712425224943.png

That's crazy,
Pay and guess ???

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Community Expert ,
Apr 06, 2024 Apr 06, 2024

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quote

Nice to have answer, but it's clearly cryptic...
"Standard licences are one credit, always. Templates are also one credit," maybe...
Where did you get this information ?


By @Francois36554865aviy

I know that. I have credits.

Abambo_0-1712426586336.png

Look at the subscriptions. You either get 10, 25, 40 or 750 credits/month for 10, 25, 40 and 750 standard licences per month. You can have more, the price per licence is shown.

 

As for the videos, you did not read my message, or you would know the answer. What you are looking at is an incentive to take a plan, not credit packs.

 

As for credit packs, I can repeat what has been written in my first message: 8 for HD, 20 for 4k.

 

As for a plan, the number of credits needed to license a video is not the same, depending on the plan:

Quote: "As for the other assets and licences, it depends on your subscription, what kind of assets you can license for how many credits. You see that with the subscription".

 

If you can calculate, however, you can get the number of credits easily:

10 credits/month gives you 10 standard assets or 1 video. So a video costs 10 credits.

25 credits/month gives you 24 standard assets or 3 videos. So a video costs 8 credits.

40 credits/month gives you 40 standard assets or 6 videos. So a video costs 6 credits.

750 credits/month gives you 750 standard assets or 25 videos. So a video costs 30 credits.

(I think, however, that those are HD videos, not 4k videos).

 

EB will correct this, but ± one or the other credit, it is correct.

 

You can take the trial to test that out.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 07, 2024 Apr 07, 2024

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Sorry, but I still not understand,
I can purchase credit,
Why can I not see the price in credit of each items ???

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Community Expert ,
Apr 08, 2024 Apr 08, 2024

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When you have credits, you see the price of the items in credits. There is nothing to understand, this is a design decision from Adobe. And not all credits are equal. You can take the free 30 day trial to play around with that to see what hapens with what type of asset.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 10, 2024 Apr 10, 2024

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"This is a design of Adobe"
"When you have credits, you see the price of the items in credits"
You have to purchase credits first, to know afterwards how much credits you will need...

Is it the way you go in a supermarket ????
Do you know other online shop with such policy ?

In my humble opinion, I believe anybody can recognize it's really weird.

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Community Expert ,
Apr 10, 2024 Apr 10, 2024

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quote

"This is a design of Adobe"
"When you have credits, you see the price of the items in credits"
You have to purchase credits first, to know afterwards how much credits you will need...

Is it the way you go in a supermarket ????
Do you know other online shop with such policy ?

In my humble opinion, I believe anybody can recognize it's really weird.


By @Francois36554865aviy

 

To stay with your supermarket picture: Du you know any supermarket giving you a credit card, where you can make test buys, and keep those, and that all for free?

 

You are resistant to counselling: You don't have to purchase first, you can take the 30-day test subscription (to be cancelled at the end of the test!), to test the system out. So use that to get an idea. For credit packs, the number of credits required is published. For subscriptions, you see, with the subscription description, how many videos you can get for your monthly allocation. The number of credits required depends on the subscription you take, so there is no way to show the exact number of credits required. 

 

A standard license costs one credit, always. You could read that also from the subscription pricing page. 

 

You got all of the relevant information, either on the pricing page or in this thread. What you did not get, you can get it during your test drive. 

 

Again: the free trial is free. Don't forget to cancel after that. 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 10, 2024 Apr 10, 2024

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To answer back, on your free try. argue, I do not know a single clothes store, where you can not try them first,
I do not see why you believe Adobe is gracefull on free try...

I still have no way to know the number of credits for the items I'm considering.

I can not, prepare a basket, without paying first.

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Community Expert ,
Apr 10, 2024 Apr 10, 2024

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This is no clothes store and it is not a supermarket. You have all the relevant information. When you are unhappy with that, you will need to ask customer support. I'm not sure, however, if customer support can give you a better answer.

ABAMBO | Hard- and Software Engineer | Photographer

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