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Incorrect Vector Downloaded from Adobe Stock

New Here ,
Sep 12, 2024 Sep 12, 2024

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I have licensed asset 605322425 and when downloaded one of the bottom layers (the light blue "stripes" coming up from the bottom left corner) do not appear. Additionally, the woman in the image appears chopped up and broken. When I turn the layer of the stripes off in the vector file downloaded, the woman appears as she should, but the stripes do not appear. When I attempt to redraw the stripes, I am unable to place them into the original group in the layers above the background layer.

 

I have spoken with tech support on the phone multiple times and no one can figure this out. I have downloaded a number of assets from this artist and have the same issue with every one of his pieces, of which there are dozens, if not a hundred or more.

 

Anyone have an idea here?

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Asset Quality , Download , Troubleshooting

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Community Expert ,
Sep 16, 2024 Sep 16, 2024

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Are you opening the file in Illustrator or another vector app?

Sometimes when you open a file in another vector app it doesen't always display properly. 

There maybe another or alternative issue with the files. it could be that the original artist had made these in another vector app other then Illustrator as well. Years ago I had the same issue. I had used an alternative vector app and I found out after the fact that it had problems when opened in Illustrator. I fixed the files as soon as I could. So maybe that's another possible issue right there.

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