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J
jamien81209362
Participant
October 19, 2018
Answered

Incorrectly Licensed Image

  • October 19, 2018
  • 1 reply
  • 308 views

While browsing the Adobe Stock site, the page kept jumping around, and a photo was incorrectly licensed for my team account.

The File is #206114705. We don't want this image in our list of licensed photos, how can it be unlicensed?

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Jamie,

    I apologize for such an experience.

    As we don't have that option to unlicense any image which has been licensed once, I've added 1 license to your teams account which you can use for a different image.

    Let me know if that helps!

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity ManagerCorrect answer
    Community Manager
    October 22, 2018

    Hi Jamie,

    I apologize for such an experience.

    As we don't have that option to unlicense any image which has been licensed once, I've added 1 license to your teams account which you can use for a different image.

    Let me know if that helps!

    Regards,

    Sheena

      J
      jamien81209362Author
      Participant
      October 24, 2018

      Thanks, Sheena--I appreciate it!

      Sheena Kaul
      Community Manager
      Sheena KaulCommunity Manager
      Community Manager
      October 24, 2018

      You are welcome!

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