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massimo24768926v8zb
Participant
June 8, 2022
Answered

Infringement problem with images bought on fotolia.com

  • June 8, 2022
  • 3 replies
  • 357 views

Good Morning,

 

I have a big problem.

 

I bought lots of images on fotolia.com website.

 

I received an E-mail asking me the proof of my purchase.

 

Unfortunately, I went on fotolia.com and it redirect me on this link where I cannot find the images I bought:

https://stock.adobe.com/it/?as_campaign=ftmigration2&as_channel=dpcft&as_campclass=brand&as_source=ft_web&as_camptype=acquisition&as_audience=users&as_content=closure_home-page

 

As they ask me lots of money, can you help me to solve this problem?

 

Thanks

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Correct answer Abambo

You need to synchronize your Fotolia account with your Adobe account. https://stock.adobe.com/fotolia/login.

 

If that does not work, I recommend contacting Adobe support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

3 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
June 8, 2022

You need to synchronize your Fotolia account with your Adobe account. https://stock.adobe.com/fotolia/login.

 

If that does not work, I recommend contacting Adobe support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
    massimo24768926v8zbAuthor
    Participant
    June 8, 2022

    Good evening,

    THanks for your reply

    I already synchronize my Fotolia account with my Adobe account.

    Problem is in your data sheet all the picture I bought have today date.

    Why You don't import even the data I bought them???

    Many thanks

    WendellaBee
    WendellaBee
    Inspiring
    June 8, 2022

    This can only be addressed if you reach out to the customer care team. Please follow the instructions provided by Abambo.

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