Infringement problem with images bought on fotolia.com

Good Morning,

I have a big problem.

I bought lots of images on fotolia.com website.

I received an E-mail asking me the proof of my purchase.

Unfortunately, I went on fotolia.com and it redirect me on this link where I cannot find the images I bought:

As they ask me lots of money, can you help me to solve this problem?

Thanks

このトピックへの返信は締め切られました。

解決に役立った回答 Abambo

You need to synchronize your Fotolia account with your Adobe account. https://stock.adobe.com/fotolia/login.

If that does not work, I recommend contacting Adobe support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

解決！

Community Expert

You need to synchronize your Fotolia account with your Adobe account. https://stock.adobe.com/fotolia/login.

If that does not work, I recommend contacting Adobe support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

Participant

Good evening,

THanks for your reply

I already synchronize my Fotolia account with my Adobe account.

Problem is in your data sheet all the picture I bought have today date.

Why You don't import even the data I bought them???

Many thanks

Inspiring

This can only be addressed if you reach out to the customer care team. Please follow the instructions provided by Abambo.

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