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Invoice: credit card holder instead of company name

New Here ,
Dec 05, 2023 Dec 05, 2023

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Hello, I have a small problem with invoice header. Instead of company name there is a name of credit card holder. Unfortunatelly, I need an invoice that contains a full company billing details. Can I edit this invoice and get the correct one? I will be greatful for all help!

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Account management , General , Plans and purchase

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correct answers 1 Correct answer

Community Expert , Dec 05, 2023 Dec 05, 2023

Check your account settings at https://account.adobe.com. The data is drawn from there. 

 

To correct the invoices, you will need to contact Adobe customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitt

...

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Community Expert ,
Dec 05, 2023 Dec 05, 2023

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Check your account settings at https://account.adobe.com. The data is drawn from there. 

 

To correct the invoices, you will need to contact Adobe customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Dec 06, 2023 Dec 06, 2023

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Hello, thank you for your answer. Unfortunately, there are no places in my account to enter the company name. The invoice details were taken from the credit card details. My question is - is it possible to edit already inserted invoices?

 

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Community Expert ,
Dec 06, 2023 Dec 06, 2023

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You need to contact Adobe Customer care. They will need to check that for you. An issued innvoice cannot be changed by the user.

ABAMBO | Hard- and Software Engineer | Photographer

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