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Participant
December 5, 2023
Resuelto

Invoice: credit card holder instead of company name

  • December 5, 2023
  • 1 respuesta
  • 346 visualizaciones

Hello, I have a small problem with invoice header. Instead of company name there is a name of credit card holder. Unfortunatelly, I need an invoice that contains a full company billing details. Can I edit this invoice and get the correct one? I will be greatful for all help!

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Mejor respuesta de Abambo

Check your account settings at https://account.adobe.com. The data is drawn from there. 

 

To correct the invoices, you will need to contact Adobe customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

1 respuesta

Abambo
Community Expert
AbamboCommunity ExpertRespuesta
Community Expert
December 5, 2023

Check your account settings at https://account.adobe.com. The data is drawn from there. 

 

To correct the invoices, you will need to contact Adobe customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
December 6, 2023

Hello, thank you for your answer. Unfortunately, there are no places in my account to enter the company name. The invoice details were taken from the credit card details. My question is - is it possible to edit already inserted invoices?

 

Abambo
Community Expert
Community Expert
December 6, 2023

You need to contact Adobe Customer care. They will need to check that for you. An issued innvoice cannot be changed by the user.

ABAMBO | Hard- and Software Engineer | Photographer