Invoice without tax number (Polish NIP)

[Guest]

I have a problem with a invoice. The invoice must have a tax number (NIP, because i'm from Poland). Unfortunately, I received an invoice without tax number, even though I typed it. Please help.

[twaritar3263062]

Hi Tomasz,

I see you have an Adobe account under the same ID as with forums.

Please contact our support team Support FAQ: How can I contact Adobe for support?  for invoice related queries.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[Guest]

Hello,

thank you, but this automatic answer doesn't help me in any way

I need an invoice with a TAX NUMBER (polish NIP). It's very important.

[twaritar3263062]

Tomasz,

Have you tried to contact our support team as they will be able to review and validate your account details and will help you with the above request?

Regards,

Twarita

[Guest]

Yes, but I saw only one way - contact with support forum...

[Guest]

Can i received some help? I need this, because I have to settle accounts with the company (payment by company card). What I have received isn't an invoice within the meaning of Polish law...

[twaritar3263062]

Tomasz,

I apologize for the troubles you have been facing.

Please check your private message.

Regards,

Twarita

[twaritar3263062 · Accepted solution]

Tomasz,

We've checked the account and noticed that you have not updated any TAX/VAT information and therefore it does appear on your invoices.

Kindly refer to the help document: Adobe Store | Online order and payment FAQ  for more information.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[Guest]

Hello,

thank you very much for your remind. Yesterday i have contacted with support via chat. I'm still waiting for a invoice. A few minutes ago i have updated TAX/VAT information.

[Guest]

Hello,

I will very appreciate, when I receive correct invoice I need her urgently, because we have the end of the month. Thank you for your understanding. In the payment section I see an invoice with company details, but still without TAX/VAT number...

[twaritar3263062]

Tomasz,

I see you have already contacted our support team(case number: ADB-4687494-T1N0) and they are working on your request. It might take 24hrs in updating the invoice with the TAX/ VAT number. Appreciate your patience.

Regards,

Twarita

[krzysztofk40917827]

I have the same problem as Tomasz.
There is no company full adress and VAT number on the invoice.

I have contacted with support via phone three times and still don't recived correct invoice.

(last case number: ADB-5166627-C1P1)

[Abambo]

Did you correct your Adobe id data?

[krzysztofk40917827]

You mean profile in adobe account? Yes.

[twaritar3263062]

Hi there,

Sorry to hear that you are facing issues with your invoices.

Have you updated the same in your profile on adobe.com account page? If yes, then going forward the complete details will be included in your future invoices. If no, then please update the same information so that the future invoices can pull up the same.

Regards,

Twarita