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Participating Frequently
July 10, 2022
Question

Is Adobe Stock not for prime time?

  • July 10, 2022
  • 1 reply
  • 686 views

We've been testing the stock library service from Adobe for a while and just downloaded a batch of 7 clips for a project. There are a few features missing from this library service that I won't go into here (e.g., no batch purchasing option), however the key issue that is making us think maybe this isn't a serious offering from Adobe is the following: every invoice (again, no batch processing, so we have 7 invoices to process) contains a 'product id on the line item.' Presumably, this would be the clip id from the library...however, while trying to manually link each invoice to the actual clip it references, we noticed that every invoice has the same product id...and that id is for a clip that we did not purchase. So, effectively, we have 7 invoices for the same clip that we never downloaded and licensed. Anyone else have this issue?

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1 reply

WendellaBee
Adobe Employee
Adobe Employee
July 11, 2022

Is this in regards to using the Stock API for downloading files?

arosselloAuthor
Participating Frequently
July 11, 2022

This is regarding purchasing clips as a human through the Adobe Stock website. Do you have additional info to share regarding the invoicing system and why this would be happening? Is there something unclear about my post that I can help clarify?

Stewart Grinton
Participating Frequently
January 17, 2024

The product number refers to any asset? I repeatedly raised that q during my customer support interaction and it was not made clear.  All other licensing services we use, except for credit-based systems, include on the invoice links to the specific assets.

 

This also seems to explain why the stock invoices appear with all other orders online, like the creative suite. It feels retrofitted, overall.

 

Sorry for the snark, in any event. Being an Adobe customer is frustrating and I've found the support so splintered and dilute that it feels unimportant to the business.


I feel seen. Thank you for writing this. Stock is an after thought for Adobe, a real blind spot. Due to cost I'm forced to use it. I would pay more if I knew they could improve it's base functions with common sense.