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Issue with downloading free images from Adobe Stock as a 'Creative Cloud All Apps' user

Community Beginner ,
Mar 24, 2023 Mar 24, 2023

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I am a user of the 'Creative Cloud All Apps' plan and when I try to download an image from the Free section of Adobe Stock, I get these error... How can I fix this?

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Creative Cloud Integration , Download

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correct answers 1 Correct answer

Adobe Employee , Apr 03, 2023 Apr 03, 2023

Some countries are restricted from viewing some content. The country you chose when you created your Adobe ID can limit what assets are available to you.

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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For access to the free content on Adobe stock, you only need an Adobe ID, you do not need a subscription. I would, therefore, suspect a problem with your browser or network. Try with a different browser and/or clear the cache and cookies.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Mar 27, 2023 Mar 27, 2023

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Hi Abambo! Thank you for your response. I tried two things: I used a different browser (Safari) and it didn't work, and I also tried using the Brave browser in incognito mode and it didn't work either... Honestly, I don't know what to do, but Adobe is not allowing me to download any images from their Free section (previously I was able to).

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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What is your country?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 03, 2023 Apr 03, 2023

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I live in Istanbul, but currently I'm in Colombia (my home country) on vacation, and I'll be here for a few more weeks and in other Latin American countries before returning to Turkey. Do you think the location from where I connect has anything to do with it?

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Adobe Employee ,
Apr 03, 2023 Apr 03, 2023

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Some countries are restricted from viewing some content. The country you chose when you created your Adobe ID can limit what assets are available to you.

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Community Beginner ,
Apr 06, 2023 Apr 06, 2023

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This information is helpful.... Thanks for letting me know about the country restrictions on Adobe Stock. 

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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When browsing the Adobe Stock website it is best to sign in to see all content available to you.

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Community Beginner ,
Apr 03, 2023 Apr 03, 2023

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Thanks for the reminder! I always make sure to sign in whenever I connect to Adobe Stock so I can access all the available content. However, I'm currently having an issue where the content I'm trying to download appears as free, but the website won't let me download it. Do you have any suggestions on how to resolve this?

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New Here ,
May 24, 2023 May 24, 2023

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Hi, did you manage to solve this issue? I have the same and can't figure out why it's not working. 

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Community Expert ,
May 24, 2023 May 24, 2023

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This is the solution: https://community.adobe.com/t5/stock-discussions/issue-with-downloading-free-images-from-adobe-stock... even if it does not make you happy. What is your country you are in. If your country is a restricted one, then the assets you can view and licence are restricted. This is because some countries ask for more stringent vetting of the assets, and assets you can't licence are not (yet) vetted for this.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 14, 2023 Jun 14, 2023

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Actually I don't think that's it with my issue.. I live in the Netherlands and thats what my account settings are on as well. Is there a list of countries and availabilities or something? 

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Community Expert ,
Jun 16, 2023 Jun 16, 2023

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No, the Netherlands is not a restricted country. You have a different problem. You should open your own thread with your error message.

ABAMBO | Hard- and Software Engineer | Photographer

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