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Jeden Monat doppelte Abbuchung

Community Beginner ,
Jun 03, 2018 Jun 03, 2018

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Jeden Monat wird von meinem Konto das Adobe Stock-Abo doppelt abgebucht! Und immer wenn ich Zeit hätte, jmd zu kontaktieren, ist entweder der Chat mit Verbindungsfehlern oder er ist geschlossen oder man kann nicht anrufen.

Mein Abo geht noch ein halbes Jahr und ich möchte endlich mein Geld zurück!!!

Ich hab das Gefühl, dass man hier absichtlich nicht helfen will.

Hat(te) jemand das gleiche Problem? Kann jmd helfen!!!???

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correct answers 1 Correct answer

Adobe Employee , Jun 26, 2018 Jun 26, 2018
Hi there,I apologize for the troubles that you've been facing.Please contact the support through call/chat for the cancellation requests and the billing queries:Contact Customer Care**Be sure to remain signed in with your Adobe ID before accessing the link above** Feel free to update the thread in case of any issues.Regards,Sheena

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Adobe Employee ,
Jun 26, 2018 Jun 26, 2018

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Hi there,

I apologize for the troubles that you've been facing.

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Feel free to update the thread in case of any issues.

Regards,

Sheena

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New Here ,
Mar 26, 2020 Mar 26, 2020

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Hallo,

ich habe das gleiche Problem und erreiche auch niemanden.

Auch beim Customer Care Service. Gib te eine andere Möglichkeiten, dass jemand daraufschaut. Danke.

Herzliche Grüße

Martina

 

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Adobe Employee ,
Mar 26, 2020 Mar 26, 2020

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Hello mafiart,

I'm sorry, you'll need to contact customer care for assistance with your issue.

EBQ

EBQ

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New Here ,
Jan 21, 2021 Jan 21, 2021

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Wo findet mah denn den Customer care?? ich finde nirgendwo Hilfe und habe auch seit Monaten eine doppelte Abbuchung. So ärgerlich

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Adobe Employee ,
Jan 22, 2021 Jan 22, 2021

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LATEST

The link in this thread will take you to customer care. Locking this post as the information has already been provided here and through the forums.

EBQ

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