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Answered

keeps saying "now that you've logged in please make your selection again" when I add to cart?

Forum|Forum|7 years ago
November 16, 2018
3 replies
2422 views

I am trying to purchase an image and it keeps having a popup message "now that you've logged in please make your selection again" when I add to cart? I've already tried logging out and logging back in with no luck

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Correct answer twaritar3263062

Can you please tell me where to find the asset ID?

The file number is File #: 204390933

I also have on my invoice an order number, a material number, a "bill to" number, an invoice number?

The steps I am taking are that I click the add to cart button, it prompts me to sign in, I enter my work email address, then I click the "enterprise" button, then once I am signed in it returns me to the image with a pop up saying "now that you've logged in please make your selection again." So I try to add it to my cart again and the same error message keeps popping up.

Hi Susan,

Premium images are non-refundable, however, since you have accidentally licensed the asset twice, please contact our support team Support FAQ: How can I contact Adobe for support? for the refund requests.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

S

susand16993392Author

Participant

ok, so, I was on a deadline trying to get this problem solved so I created a personal account using my Gmail address to purchase the image. At the same time, my coworker tried to get it to work on our enterprise account and was able to purchase it, so now we have purchased it twice. is there any way you could refund/return one of them?

WendellaBee

Adobe Employee

Hello S. D.,

If you can provide us with the asset ID I would be able to grant you a credit to your personal entitlement.

I would like to help you solve this issue for your enterprise account. However I'll need additional information. Can you provide the steps you are taking when this login issue occurs? This can help us troubleshoot the issue for you since clearing your browser and restarting didn't work for you.

EBQ

S

susand16993392Author

Participant

Can you please tell me where to find the asset ID?

The file number is File #: 204390933

I also have on my invoice an order number, a material number, a "bill to" number, an invoice number?

The steps I am taking are that I click the add to cart button, it prompts me to sign in, I enter my work email address, then I click the "enterprise" button, then once I am signed in it returns me to the image with a pop up saying "now that you've logged in please make your selection again." So I try to add it to my cart again and the same error message keeps popping up.

twaritar3263062

Participating Frequently

Looping in EvilBugQueen1 to help you with the issue.

WendellaBee

Adobe Employee

Hi S.D.,

Can you try clearing your browser history and restarting your browser and then try again? Let me know your results.

EBQ

S

susand16993392Author

Participant

No this did not work. I have an enterprise account rather than a personal account so I don't know if that makes a difference.

S

susand16993392Author

Participant

never mind I created a new personal account and purchased/ downloaded it through that. I hope our enterprise account works for me and my team to download in the future though!

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