Libraries vanished in Adobe Stock

[Oliver-J]

I'm trying to add content to my libraries but they have vaninshed from the adobe stock website. Is there a problem / has anyone else faced this bug?

I see that there was some maintenance done last night, but the current status is completed. Perhaps it is related to that?!

[Oliver-J]

Ok - had to sign out and sign back in and they now are back - phew! Perhaps it was because I signed in during the maintenance.

[Oliver-J]

Ok - something buggy still going on - sometimes I can see my libraries and other times not. Sometimes I try to favourite an item and it lets me add it to my libary, othertimes it comes up with a red warning banner saying it could not be saved.

Tried signing out, clearning cache and signing back in but I am still getting this issue.

[WendellaBee]

@Bibilelo 

Hi @Oliver-J,

My colleague may be able assist but he is currently offline. In the meantime, when you sign into the Adobe Stock website are you selecting your organization or Personal? After you sign into the Adobe Stock site do you see the name of your organization under the profile menu? Let me know if this has on an effect on your libraries.

[Bibilelo]

Hi @Oliver-J ,

Are you able to open and interact with your libraries when going to https://assets.adobe.com/ ?

When you login into Stock, do you have a profile to choose, and do you choose everytime the same? 

Thanks,

Bibilelo

[Oliver-J]

All seems to be working fine now - took a little while to settle down but I'm not seeing this issue any more.

Thanks for your replies.

[Oliver-J]

Hi

This problem is happening again today at stock.adobe.com - all the libraries have disappeared.

I confirm that I can see and access the https://stock.adobe.com/uk/Libraries at assets.adobe.com as well as photoshop and illustrator.

Is there a problem with adobe stock?

Thanks

[Oliver-J]

There now seems to be a major outage, including adobe stock: https://status.adobe.com

🤷🏻‍:male_sign:

[Oliver-J]

Well the major outage seems to be resolved, but I still can't see my libraries in adobe stock.

[Oliver-J]

Yes I have a profile to choose and I always choose the same one (the one where my credits ara available) but I have tried all three profiles to make sure I haven't missed anything and my libraries are not visible in any of them.

[Oliver-J]

I am using the one where my quota / credits are available. ALthough I have tried all three options to make sure, but I don't see any libraries in any of them.

[Oliver-J]

My original post on this issue is not getting any responses, possibly because the issue did resolve itself for a while - but it is now back again. There is now only one library in Stock that I can see called "My Library" - I have a couple of dozen libraries that are not visible.

I confirm that I can see and access my libraries at assets.adobe.com, as well as in local desktop apps.

This is frustrating and slowing down my work flows.

Can anyone help?

[moderator merged this thread with the original post.]

[Abambo]

You should post in your original thread. This allows the participants (like Evil Bug Queen and @Bibilelo) to react to the new situation. You should, however, also answer the follow-up questions if you want to have qualified answers.

See: https://community.adobe.com/t5/stock-discussions/libraries-vanished-in-adobe-stock/m-p/12499346#M612...

and https://community.adobe.com/t5/stock-discussions/libraries-vanished-in-adobe-stock/m-p/12500857#M612....

[Oliver-J]

I have narrowed down the issue. If I login to stock.adobe.com with my google account then I cannot see my libraries.

If I login using my adobe email address then I can see my libraries.

The same experience happens on both Safari and Chrome.

I have also repeated this issue with a brand new guest session on Chrome.

I disabled any adblockers during this testing (and of course there are no extensions running during Chrome Guest sessions). 

System info:

MacOS 12.0.1

Safari Version 15.1 (17612.2.9.1.20)

Chrome Version 95.0.4638.69 (Official Build) (arm64)

[WendellaBee]

Your organization's team account was migrated to a business account. If your gmail account isn't associated with your organization then the gmail account will not have access to those libraries.

[Oliver-J]

The google account is my organisational email address.

It’s the same email address being used in either case, just a different
login mechanism.
--

[REMOVED BY MODERATOR]

[Oliver-J]

Can a mod please remove the last four lines of the previous message?

[WendellaBee]

Thank you for this additional information. We are investigating.

[Oliver-J]

Any news?

[WendellaBee]

Hi @Oliver-J,

I cannot replicate the issue as you describe it. It appears that you can sign in with your Adobe ID and you can see your libraries, but this is not what you are expecting? Are you the only person that is experiencing this issue? I'd advise you to contact our customer care team so they can fully document the the issue and document who is affected.

https://helpx.adobe.com/contact.html

Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

[Oliver-J]

Hi - I had an online meeting with the product manager of Adobe Stock on the 26th and we explored the issue with Google login. I would assume the team are now investigating the issue.

[WendellaBee]

Yes, you were talking to the right people.

[KeyMedium]

Having the same problem.

[rreynolds374]

Also having this problem. I do not have any blank names libraries. I am using my business account and email to login, and I can see my libraries on the assets.adobe.com page, but not on Adobe Stock pages.

[WendellaBee]

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.