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Oliver-J
Known Participant
November 4, 2021
Question

Libraries vanished in Adobe Stock

  • November 4, 2021
  • 2 replies
  • 3109 views

I'm trying to add content to my libraries but they have vaninshed from the adobe stock website. Is there a problem / has anyone else faced this bug?

 

I see that there was some maintenance done last night, but the current status is completed. Perhaps it is related to that?!

This topic has been closed for replies.

2 replies

O
Oliver-JAuthor
Known Participant
November 16, 2021

My original post on this issue is not getting any responses, possibly because the issue did resolve itself for a while - but it is now back again. There is now only one library in Stock that I can see called "My Library" - I have a couple of dozen libraries that are not visible.

 

I confirm that I can see and access my libraries at assets.adobe.com, as well as in local desktop apps.

This is frustrating and slowing down my work flows.

 

Can anyone help?

 

[moderator merged this thread with the original post.]

 

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    November 16, 2021

    You should post in your original thread. This allows the participants (like Evil Bug Queen and @Bibilelo) to react to the new situation. You should, however, also answer the follow-up questions if you want to have qualified answers.

     

    See: https://community.adobe.com/t5/stock-discussions/libraries-vanished-in-adobe-stock/m-p/12499346#M61259

    and https://community.adobe.com/t5/stock-discussions/libraries-vanished-in-adobe-stock/m-p/12500857#M61266.

    ABAMBO | Hard- and Software Engineer | Photographer
      O
      Oliver-JAuthor
      Known Participant
      November 16, 2021

      I have narrowed down the issue. If I login to stock.adobe.com with my google account then I cannot see my libraries.

      If I login using my adobe email address then I can see my libraries.

      The same experience happens on both Safari and Chrome.

      I have also repeated this issue with a brand new guest session on Chrome.

      I disabled any adblockers during this testing (and of course there are no extensions running during Chrome Guest sessions). 

      System info:

      MacOS 12.0.1

      Safari Version 15.1 (17612.2.9.1.20)

      Chrome Version 95.0.4638.69 (Official Build) (arm64)

      O
      Oliver-JAuthor
      Known Participant
      November 4, 2021

      Ok - had to sign out and sign back in and they now are back - phew! Perhaps it was because I signed in during the maintenance.

      O
      Oliver-JAuthor
      Known Participant
      November 4, 2021

      Ok - something buggy still going on - sometimes I can see my libraries and other times not. Sometimes I try to favourite an item and it lets me add it to my libary, othertimes it comes up with a red warning banner saying it could not be saved.

       

      Tried signing out, clearning cache and signing back in but I am still getting this issue.

        O
        Oliver-JAuthor
        Known Participant
        November 15, 2021

        Hi @Oliver-J ,

        Are you able to open and interact with your libraries when going to https://assets.adobe.com/ ?

        When you login into Stock, do you have a profile to choose, and do you choose everytime the same? 

        Thanks,

        Bibilelo


        Hi

         

        This problem is happening again today at stock.adobe.com - all the libraries have disappeared.

        I confirm that I can see and access the https://stock.adobe.com/uk/Libraries at assets.adobe.com as well as photoshop and illustrator.

         

        Is there a problem with adobe stock?


        Thanks

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