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Oliver-J
Known Participant
November 4, 2021
Question

Libraries vanished in Adobe Stock

  • November 4, 2021
  • 2 replies
  • 3109 views

I'm trying to add content to my libraries but they have vaninshed from the adobe stock website. Is there a problem / has anyone else faced this bug?

 

I see that there was some maintenance done last night, but the current status is completed. Perhaps it is related to that?!

This topic has been closed for replies.

2 replies

O
Oliver-JAuthor
Known Participant
November 16, 2021

My original post on this issue is not getting any responses, possibly because the issue did resolve itself for a while - but it is now back again. There is now only one library in Stock that I can see called "My Library" - I have a couple of dozen libraries that are not visible.

 

I confirm that I can see and access my libraries at assets.adobe.com, as well as in local desktop apps.

This is frustrating and slowing down my work flows.

 

Can anyone help?

 

[moderator merged this thread with the original post.]

 

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    November 16, 2021

    You should post in your original thread. This allows the participants (like Evil Bug Queen and @Bibilelo) to react to the new situation. You should, however, also answer the follow-up questions if you want to have qualified answers.

     

    See: https://community.adobe.com/t5/stock-discussions/libraries-vanished-in-adobe-stock/m-p/12499346#M61259

    and https://community.adobe.com/t5/stock-discussions/libraries-vanished-in-adobe-stock/m-p/12500857#M61266.

    ABAMBO | Hard- and Software Engineer | Photographer
      O
      Oliver-JAuthor
      Known Participant
      November 16, 2021

      I have narrowed down the issue. If I login to stock.adobe.com with my google account then I cannot see my libraries.

      If I login using my adobe email address then I can see my libraries.

      The same experience happens on both Safari and Chrome.

      I have also repeated this issue with a brand new guest session on Chrome.

      I disabled any adblockers during this testing (and of course there are no extensions running during Chrome Guest sessions). 

      System info:

      MacOS 12.0.1

      Safari Version 15.1 (17612.2.9.1.20)

      Chrome Version 95.0.4638.69 (Official Build) (arm64)

      O
      Oliver-JAuthor
      Known Participant
      November 4, 2021

      Ok - had to sign out and sign back in and they now are back - phew! Perhaps it was because I signed in during the maintenance.

      O
      Oliver-JAuthor
      Known Participant
      November 4, 2021

      Ok - something buggy still going on - sometimes I can see my libraries and other times not. Sometimes I try to favourite an item and it lets me add it to my libary, othertimes it comes up with a red warning banner saying it could not be saved.

       

      Tried signing out, clearning cache and signing back in but I am still getting this issue.

        WendellaBee
        Adobe Employee
        WendellaBee
        Adobe Employee
        November 4, 2021

        @Bibilelo 

        Hi @Oliver-J,

        My colleague may be able assist but he is currently offline. In the meantime, when you sign into the Adobe Stock website are you selecting your organization or Personal? After you sign into the Adobe Stock site do you see the name of your organization under the profile menu? Let me know if this has on an effect on your libraries.

         

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