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Oliver-J
Known Participant
November 4, 2021
Question

Libraries vanished in Adobe Stock

  • November 4, 2021
  • 2 replies
  • 3110 views

I'm trying to add content to my libraries but they have vaninshed from the adobe stock website. Is there a problem / has anyone else faced this bug?

 

I see that there was some maintenance done last night, but the current status is completed. Perhaps it is related to that?!

This topic has been closed for replies.

2 replies

O
Oliver-JAuthor
Known Participant
November 16, 2021

My original post on this issue is not getting any responses, possibly because the issue did resolve itself for a while - but it is now back again. There is now only one library in Stock that I can see called "My Library" - I have a couple of dozen libraries that are not visible.

 

I confirm that I can see and access my libraries at assets.adobe.com, as well as in local desktop apps.

This is frustrating and slowing down my work flows.

 

Can anyone help?

 

[moderator merged this thread with the original post.]

 

    KeyMedium
    KeyMedium
    Participant
    December 31, 2021

    Having the same problem.

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    January 26, 2022

    Also having this problem. I do not have any blank names libraries. I am using my business account and email to login, and I can see my libraries on the assets.adobe.com page, but not on Adobe Stock pages.


    Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


    O
    Oliver-JAuthor
    Known Participant
    November 4, 2021

    Ok - had to sign out and sign back in and they now are back - phew! Perhaps it was because I signed in during the maintenance.

    O
    Oliver-JAuthor
    Known Participant
    November 4, 2021

    Ok - something buggy still going on - sometimes I can see my libraries and other times not. Sometimes I try to favourite an item and it lets me add it to my libary, othertimes it comes up with a red warning banner saying it could not be saved.

     

    Tried signing out, clearning cache and signing back in but I am still getting this issue.

      WendellaBee
      Adobe Employee
      WendellaBee
      Adobe Employee
      November 4, 2021

      @Bibilelo 

      Hi @Oliver-J,

      My colleague may be able assist but he is currently offline. In the meantime, when you sign into the Adobe Stock website are you selecting your organization or Personal? After you sign into the Adobe Stock site do you see the name of your organization under the profile menu? Let me know if this has on an effect on your libraries.

       

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