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New Creations by Jen
Participant
February 17, 2018
Answered

Licensed an image that CLEARLY stated it was vector, Adobe stock also said "License in Illustrator" Image was a JPEG, I'd like my credit back. FILE #: 81812709

  • February 17, 2018
  • 1 reply
  • 618 views

How do I get my credit back and how does this get fixed?

    This topic has been closed for replies.
    Correct answer joon.Stock

    Dear customer, when you look at file type of the file - it say it's a jpeg file.  Since the graphic itself has vector in it - I am sure you have been confused.  Also, as illustrator can open jpeg file - the application icon's default is one you have set it the last.  Hope this clears your issue.  I have credited back 1 license on your account. 

    Regards

    1 reply

    J
    joon.StockCorrect answer
    Participating Frequently
    February 18, 2018

    Dear customer, when you look at file type of the file - it say it's a jpeg file.  Since the graphic itself has vector in it - I am sure you have been confused.  Also, as illustrator can open jpeg file - the application icon's default is one you have set it the last.  Hope this clears your issue.  I have credited back 1 license on your account. 

    Regards

    N
    New Creations by JenAuthor
    Participant
    February 18, 2018

    I agree with you that it says JPEG so when I looked for a different one after noticing that. The image and icon  CLEARLY said "VECTOR" so I believe it should be requested of the designer to REMOVE the word VECTOR from their file.

    Thank you for crediting my account.

    H
    Hazardibo
    Participant
    February 7, 2021

    This file is still listed as "Spring Gardening Tools Set, Vector Illustration" almost three years after the original user reported it. I'm going to cancel my Adobe Stock subscription so I don't fall into the same trap again as there's clearly an issue with quality control.

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